ANJULA DUSHANTHI
497A1/1 Ranmuthugala, Kadawatha,Western
Summary
A recent high school graduate, I'm energized and ready to tackle new challenges. Skilled in time management and teamwork from school projects. I'm keen to grow professionally. My proactive spirit and collaborative nature make me an asset to any team.
Overview
1
1
year of professional experience
Work History
Operations & Cash Management Assistant
Siyapatha Finance PLC
Colombo
10.2024 - Current
- Managed daily cash operations, including receipting, balancing, and reconciliation to ensure accuracy and compliance with branch standards.
- Maintained and updated Post-Dated Cheque (PD) registers, processed cheque returns, and ensured timely record keeping.
- Supported audit and compliance functions through accurate documentation, filing, and participation in surprise cash counts.
- Handled vendor payments, data entry, and delivery order issuance, maintaining efficiency and accuracy in all operational processes.
- Prepared and completed RMV and account documentation, ensuring regulatory and procedural adherence.
- Delivered excellent customer service by managing client inquiries and assisting with the opening and maintenance of deposit accounts.
- Ensured smooth branch operations through teamwork, attention to detail, and adherence to internal controls.
Customer Service Assistant
K&D Management
Kelaniya
05.2024 - 09.2024
- Handled inbound and outbound calls, delivering exceptional customer service and providing accurate information and assistance.
- Reminded customers of upcoming loan payment dates, promoting timely repayments and helping to reduce delinquency rates.
- Utilized advanced Excel skills to analyze call performance data, prepare reports, and identify areas for process improvement.
- Collaborated with team members to enhance call center workflows, improve service quality, and ensure operational efficiency.
- Maintained detailed and accurate customer interaction records, ensuring compliance with company policies and confidentiality standards.
Education
BBA - Accounting And Finance
University of Kelaniya (Studying)
Kelaniya01-2030
Intermediate English Course
University of Kelaniya
Kelaniya02-2025
G.C.E (A/L) Examination - Arts
Mahamaya Balika Maha Vidyalaya
01.2024
G.C.E (O/L) Examination -
Mahamaya Balika Maha Vidyalaya
01.2020
Skills
- Communication Skill
- Team Management
- Quick learner and passionate for challenges
- Confident and dynamic individual with an objective of achieving excellence
Language
Sinhala: Mother Tongue
English: Moderate
Timeline
Operations & Cash Management Assistant
Siyapatha Finance PLC
10.2024 - Current
Customer Service Assistant
K&D Management
05.2024 - 09.2024
G.C.E (A/L) Examination - Arts
Mahamaya Balika Maha Vidyalaya
BBA - Accounting And Finance
University of Kelaniya (Studying)
Intermediate English Course
University of Kelaniya
G.C.E (O/L) Examination -
Mahamaya Balika Maha Vidyalaya