ANJU SAHADEVAN
MISSISSAUGUA,CANADA
Summary
Senior Analyst with extensive experience in quoting, order processing, booking, invoicing, service delivery (provisioning), and customer/sales support. Known for maintaining high levels of accuracy, productivity, and operational efficiency, while analyzing and improving internal workflows to align with business objectives. Adept at leveraging management and analytical skills to optimize processes, enhance team performance, and deliver outstanding results. Seeking to apply my expertise in cloud transaction management and operational analysis to contribute to organizational success, expand my skill set, and drive business excellence with dedication and strategic vision.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Analyst- Cloud Transaction Management, Post Booking Services & Ops Support
ORACLE INDIA PRIVATE LIMITED
11.2021 - 07.2023
- Resolved complex pre- and post-provisioning and invoicing issues, analyzing root causes to enhance operational efficiency and customer satisfaction.
- Led Cloud Quote-to-Order initiative, improving transaction success rates and minimizing order lifecycle failures.
- Managed order processing and compliance, ensuring alignment with organizational policies and customer expectations.
- Collaborated with cross-functional teams (Sales, Provisioning, Deal Management) to resolve stuck orders and facilitate quoting activities.
- Developed remediation plans and workarounds for complex customer requirements, engaging internal teams for timely resolution.
- Initiated system enhancements to resolve systemic issues and drive process improvements.
- Resolved escalations and post-booking queries from teams (AR, Credits, Sales) to ensure accurate billing and compliance.
- Known for high levels of accuracy and productivity, identifying and implementing process improvements aligned with business needs.
- Skilled in operational analysis, optimizing workflows to enhance efficiency and deliver exceptional results.
Sales Operations Analyst
ORACLE INDIA PRIVATE LIMITED
07.2018 - 11.2021
- Provided operational support for Oracle Sales Cloud CRM modules (Sales Cloud, CPQ, QRS, DAS, GSI), ensuring efficient sales processes.
- Collaborated with cross-functional teams (Sales, Finance, Technical, Compensation) to streamline sales workflows and improve system integration.
- Participated in UAT for new releases of Sales applications, ensuring functionality and addressing issues.
- Conducted cloud data analysis and retrieved insights using tools like OIP Lite, ODS, OKS, and Bug DB.
- Delivered Tier 1 support to internal users, resolving application-related queries via chat and incidents.
- Coordinated with the OAL team to address issues with sales applications and processes.
- Tracked and managed technical bugs through DMIT Issue Tracker and Bug DB, ensuring timely resolution.
- Assisted with quoting and syncing quotes to opportunities, ensuring accuracy and alignment with sales processes.
- Managed escalations and raised tickets to correct contract ARR values and provision application access for internal users.
Information Processing Specialist
TATA CONSULTANCY SERVICES
05.2015 - 02.2018
- Delivered exceptional customer service, ensuring timely and accurate resolutions that consistently met customer expectations.
- Managed customer ownership transfers, ensuring adherence to SLAs and seamless transitions.
- Coordinated follow-ups on cases with customer-requested CRDs, ensuring timely updates and resolutions.
- Consistently met performance targets, contributing to team success and operational excellence.
Education
Postgraduate Diploma - Project Management
Sheridan College
Mississauga, Canada04-2025
Postgraduate Diploma - Business Analysis And Process Management
Sheridan College
Mississauga, Canada04-2024
Bachelor of Commerce - Information Technology
Sri Krishna College of Arts And Science
Coimbatore, Tamil Nadu, India04-2015
Skills
- Root Cause Analysis
- Stakeholder Engagement
- Incident Management
- Order Management
- Quality Assurance and Control
- Escalation Management
- Process Management
- Cross Functional Coordination
Certification
- Excel: Value Stream Mapping, Microsoft Excel, Value Stream Mapping
- Project Management Foundations: Small Projects, Project Management
- Business Analysis Foundations: Business Process Modeling, Business Analysis, Business Process Management
- Simplifying Business Processes, Business Process Improvement
- Project Management Foundations: Risk, 2018, Project Risk, Project Management
- Learning Gantt Charts, Gantt, Project Scheduling
- Project Management Foundations: Schedules, Project Scheduling, Project Management
Timeline
Senior Analyst- Cloud Transaction Management, Post Booking Services & Ops Support
ORACLE INDIA PRIVATE LIMITED
11.2021 - 07.2023
Sales Operations Analyst
ORACLE INDIA PRIVATE LIMITED
07.2018 - 11.2021
Information Processing Specialist
TATA CONSULTANCY SERVICES
05.2015 - 02.2018
- Excel: Value Stream Mapping, Microsoft Excel, Value Stream Mapping
- Project Management Foundations: Small Projects, Project Management
- Business Analysis Foundations: Business Process Modeling, Business Analysis, Business Process Management
- Simplifying Business Processes, Business Process Improvement
- Project Management Foundations: Risk, 2018, Project Risk, Project Management
- Learning Gantt Charts, Gantt, Project Scheduling
- Project Management Foundations: Schedules, Project Scheduling, Project Management
Postgraduate Diploma - Project Management
Sheridan College
Postgraduate Diploma - Business Analysis And Process Management
Sheridan College
Bachelor of Commerce - Information Technology
Sri Krishna College of Arts And Science
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