Anju R. Nair
ON
Summary
Operations professional with an MBA in Finance and HR and engineering background. Proven ability to manage complex client accounts, track project budgets, and ensure compliance with regulatory standards. Experienced in enhancing workflow accuracy and maintaining confidentiality in professional environments. Seeking to leverage attention to detail and financial expertise in business operations or wealth management roles.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Sobeys
Waterloo, Canada
08.2022 - 10.2025
- Manage high-volume financial transactions daily with a focus on accuracy and company policy.
- Directly train new employees on point-of-sale (POS) systems and service standards.
Student Experience Leader
Conestoga College Students Inc.
Kitchener, Canada
08.2022 - 12.2023
- Provided in-person and online support to a diverse student body, promoting campus resources and wellness services.
- Maintained accurate records of student interactions and assisted with financial tracking for student events.
Operational & Customer Service Manager
SL Construction
Kerala, India
04.2016 - 01.2021
- Managed client accounts, project documentation, and budgeting to keep projects on schedule and within cost.
- Served as the primary liaison between clients and technical teams to ensure all requirements were met.
- Upholding the highest standards of confidentiality regarding project details and financial transactions.
Graduate Engineer
HLL Lifecare Limited
Kerala, India
04.2014 - 10.2016
- Reduced errors by 55% by identifying calibration inconsistencies and fixing them through corrective actions.
- Ensured all work met ISO 9001 standards required for regulatory certification.
- Used SAP-based reporting to document and analyze results for quality audits and process improvements.
- Designed new testing protocols that made the workflow more consistent and reduced rework.
Education
Post-Graduate Certificate - Global Business Management
Conestoga College
Kitchener, ON12.2023
Post-Graduate Certificate - Wireless Network Infrastructure
Conestoga College
Kitchener, ON12.2022
Master of Business Administration (MBA) - Human Resources & Finance
Mahatma Gandhi University
India05.2016
Bachelor of Technology (B.Tech) - Electronics & Communication Engineering
NICHE,University of Kerala
India05.2013
Skills
- SAP and CRM platforms
- Microsoft Excel
- Budgeting and expense tracking
- Process audits and ISO standards
- Confidentiality and compliance
- Team leadership and staff training
- Client relations and engagement
- Cross-functional coordination
Technical Skills
Proficient in SAP, CRM platforms, and Microsoft Excel for tracking data and reporting, Experienced in budgeting, expense tracking, and conducting process audits to improve efficiency, Specialized in ISO standards and maintaining strict confidentiality with sensitive client files, Proven ability to train staff, manage client relations, and coordinate between technical and business teams
References
References available upon request.
Timeline
Customer Service Representative
Sobeys
08.2022 - 10.2025
Student Experience Leader
Conestoga College Students Inc.
08.2022 - 12.2023
Operational & Customer Service Manager
SL Construction
04.2016 - 01.2021
Graduate Engineer
HLL Lifecare Limited
04.2014 - 10.2016
Post-Graduate Certificate - Global Business Management
Conestoga College
Post-Graduate Certificate - Wireless Network Infrastructure
Conestoga College
Master of Business Administration (MBA) - Human Resources & Finance
Mahatma Gandhi University
Bachelor of Technology (B.Tech) - Electronics & Communication Engineering
NICHE,University of Kerala