ANJU RAJPUROHIT
TD Bank
Scarborough,Canada
1
Certification
5
years of professional experience
Detail-oriented and adaptable professional with experienced in fast-paced corporate environment, delivering exceptional customer service while managing daily operations efficiently. Adept at multitasking, coordinating request and ensuring smooth workflow processes.
Work History
Workplace Ambassador
2 Years 2 Months- Managed the day-to-day operations of cafés, coffee stations, meeting rooms, and shared workspaces by maintaining inventory, restocking supplies, coordinating room setups, and ensuring all areas remained clean, organized, and guest-ready to deliver an exceptional workplace experience.
- Supported approximately 500 employees by responding promptly to workplace requests, providing wayfinding assistance, resolving issues efficiently, and delivering exceptional customer service while being widely recognized as a helpful, proactive, reliable, and approachable point of contact on the floor.
- Collaborated with IT, Facilities, Security, and Administrative teams to coordinate maintenance, technology, and workplace service requests, proactively identifying operational issues and ensuring timely resolutions with minimal disruption to business operations.
- Coordinated workplace events, office programming, and meeting logistics by managing room layouts, furniture moves, catering, event setup, and post-event resets while demonstrating exceptional time management and the ability to successfully balance multiple operational, employee, and administrative priorities in a fast-paced environment.
- Earned the "Star of the Month" award twice and received numerous appreciation emails from employees and leadership in recognition of outstanding customer service, dedication, reliability, proactive problem-solving, and consistently exceeding performance expectations.
- Completed First Aid Representative Training and actively contributed to workplace health and safety initiatives while maintaining a visible, hands-on presence across multiple floors and supporting a safe, welcoming, and efficient work environment.
Customer Service Representative
8 Months- Delivered exceptional customer service while managing high-volume transactions and daily operations.
- Supported inventory management, cash handling, opening/closing procedure and daily reconciliation activities.
- Educating the customers about the current promotion and upselling at the register to increase sales.
- Performed administrative task related to inventory control, Opening/closing, cash handling and end of the day cash reconciliation along with bank deposits.
Customer Service Representative
1 Year 5 Months- Assisted customers with financial products and payments solutions while maintaining strong clients relationships.
- Managed customer accounts, payments follow-ups and documentation with high attention to detail.
- Maintained accurate records and ensured timely follow-up on customer inquiries and outstanding accounts.
- Demonstrated strong communication, organizational and problem-solving abilities in a target-driven environment.
Education
Bachelor of Commerce - Finance
Skills
Microsoft office Suite( Excel
word
Powerpoint)
Task prioritization
Invoice Processing
Expense Reporting
Mail Handling
Conflict Resolution
Resource management
Organizational efficiency
Employee performance
Operational efficiency
Certification
Canadian Investment Funds Course- IFSE Institute
Timeline
Workplace Ambassador
TD Bank
05.2024 - CurrentRead More
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Burger King
08.2023 - 04.2024Read More
Customer Service Representative
Justdial
01.2022 - 06.2023Read More
Gandhi Institute of Technology and Management
Bachelor of Commerce from Finance
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