Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Anju John

Coquitlam,BC

Summary

With sufficient travelling experiences and passion to work, I would like to utilize my keen understanding and observations to offer the required information and to solve their queries effectively.

Ambitious to build a career in management and to gain practical and professional experience that contribute effectively to the growth of the organization as well as personal developments

Overview

15
15
years of professional experience

Work History

Cake Designer

The Heavenly Mix
10.2020 - 08.2023
  • Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
  • Resolved customer concerns with positive approach and constructive strategies.
  • Analyzed customer preferences to design and create tailored products.
  • Collaborated with team members to complete tasks and maintain smooth running of bakery.
  • Set pricing structures according to market analytics and emerging trends.

Travel Consultant

AFC Holidays
10.2013 - 12.2014
  • Worked closely with clients to understand unique needs and meet specific travel desires.
  • Handled sensitive information with professionalism and discretion.
  • Organized trips for individual, family and business travelers.
  • Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
  • Met or exceeded monthly sales quotas with demonstrated sales growth in all destinations.
  • Contributed to the department's effectiveness by offering applicable information and practical suggestions.

Customer Service Officer

Consulate General Of India
09.2008 - 05.2010
  • Handled calls promptly and with courteous professionalism.
  • Maintained working knowledge of products, accounts, representatives, tools and systems.
  • Processed orders, service requests and applied information to customers.
  • Completed call documentation while speaking with customers.
  • Strong interpersonal communication and customer assessment skills.

Education

BBA - Tourism Management

Avinashilingam University
Tamil Nadu, India
05.2013

Skills

  • Food Safety and Sanitation
  • Adaptive and Creative
  • Time Management
  • Recipe Creation
  • Microsoft PowerPoint
  • Microsoft Excel
  • Client Amenities
  • Client Needs Assessment
  • Travel Arrangements

Languages

English
Full Professional
German
Native or Bilingual
Hindi
Full Professional
Tamil
Professional Working
Malayalam
Professional Working

Timeline

Cake Designer

The Heavenly Mix
10.2020 - 08.2023

Travel Consultant

AFC Holidays
10.2013 - 12.2014

Customer Service Officer

Consulate General Of India
09.2008 - 05.2010

BBA - Tourism Management

Avinashilingam University

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