Anju Jain
Brampton
Summary
Results-oriented individual with proven ability to exceed targets and brings success in the organization with the combination of analytical thinking along with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
5
5
years of professional experience
Work History
Submission Officer
BLS International Services
11.2021 - Current
- Customer service - Assisting customer, facilitate, handling information, solve queries.
- Data entry - Data entry, process and check application, data submission and data.
- Coordinate efforts among multiple departments involved in the preparation of documents for successful submissions while ensuring accuracy and meeting deadlines set forth by management.
- Improve client satisfaction by promptly addressing inquiries and providing them status updates on submissions.
- Ensure payment mode - Handling cash, tally, and debit and credit machine & reconcile receipts.
- Back- end operations, scanning, compile report.
- Inform customers about available Value-Added Services and ensure its delivery which generated 50% of the sales.
- Perform and complete other administrative duties as assigned by our manager.
- Record information related to the processing of Indian Visa, Passport Renewals and Police-clearance certificate in the digitalized form and keeping manual records of the office.
Customer Service Cashier
Food Basics
03.2020 - 09.2021
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Learned regular customers' names and preferences to build brand loyalty whilst using knowledge of sales and store promotions.
- Provided support on account management inquiries.
- Provided customer satisfactory support receiving 100% positive customer feedback.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions and maintained healthy, clean and welcoming environment for customers.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Improved team morale and cooperation by participating actively in staff meetings and feedback sessions.
Education
Supply Chain Management - Logistics, Transportations, Inventory planning, Demand forecasting
Canadore College
Brampton, ON01.2021
Business Management - Finance, Marketing, Accountancy
Canadore College
Brampton, ON01.2020
Masters of Commerce - Statistics, Management, E-commerce, Finance
LR DAV College
01.2019
Bachelors of Commerce - Business Management, Business trends, Probability, Market needs and trends
SACCM College
01.2017
Skills
- Verbal communication
- Document review
- Customer service
- Problem-solving
- Multitasking
- Team collaboration
- Office 365
- Microsoft Excel
- Prologix
- Zimbra
Software and System Skills
Languages
Timeline
Submission Officer
BLS International Services
11.2021 - Current
Customer Service Cashier
Food Basics
03.2020 - 09.2021
Business Management - Finance, Marketing, Accountancy
Canadore College
Masters of Commerce - Statistics, Management, E-commerce, Finance
LR DAV College
Bachelors of Commerce - Business Management, Business trends, Probability, Market needs and trends
SACCM College
Supply Chain Management - Logistics, Transportations, Inventory planning, Demand forecasting
Canadore College
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