Anjolyna Cantero
Fort Irwin
Summary
Military spouse with strong work ethic, adaptability, and exceptional interpersonal skills. Dedicated professional with a proactive attitude and the ability to learn quickly. 10 + years of administrative duties including data entry, accounts receivable, accounts payable, reporting, counseling, marketing, and customer experience. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving customers a positive and memorable experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Mortgage Loan Officer
Texell Credit Union
Temple
01.2022 - 07.2025
- Delivered seminars to diverse audiences.
- Managed inbound loan inquiries and provided tailored mortgage solutions to members
- Educated first-time homebuyers, veterans, and refinancers on loan products and credit improvement
- Developed relationships with real estate agents, builders and other referral sources in order to generate business leads.
- Analyzed financial data obtained from customers including income, assets and liabilities to determine loan feasibility.
- Maintained strong relationships with members through excellent communication and follow-through
Operations Specialist III
Rivermark Community Credit Union
Portland
07.2018 - 11.2021
- Provided high-level operational and member service support across branches
- Assisted with account resolution, loan servicing, and financial counseling
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Helped members resolve account problems and navigate internal systems to handle routine needs.
Member Solutions Specialist (Collections)
Rogue Credit Union
Medford
05.2015 - 07.2018
- Delivered member financial education and credit counseling
- Resolved escalated account issues and supported lending operations
- Monitored accounts receivable report, checking for late, delinquent, or missing invoices, and payments.
- Generated weekly aging reports to track overdue payments from clients and followed up accordingly.
- Managed collections activity including contacting customers regarding past due balances and resolving billing disputes.
Education
Bachelor of Science - Business Administration
Southern Oregon University
Ashland, OR06-2018
Skills
- Customer relationship management
- Presentation skills
- Effective communication
- Credit Counseling & Financial Wellness
- CRM & LOS Systems
- Member Education & Outreach
- Loan Compliance & Documentation
- Microsoft Office
- Conflict resolution
- Sales development
- Attention to detail
Certification
• Certified Veterans Lending Specialist, CVLS
• Certified Credit Union Financial Counselor, CCUFC
• Certified Credit Union Financial Counselor, CCUFC
Additional Information
Military Spouse - flexible, mission-driven, and highly adaptive, Boy Mom - thriving in multitasking, patience, and care-driven leadership
References
References available upon request.
Timeline
Mortgage Loan Officer
Texell Credit Union
01.2022 - 07.2025
Operations Specialist III
Rivermark Community Credit Union
07.2018 - 11.2021
Member Solutions Specialist (Collections)
Rogue Credit Union
05.2015 - 07.2018
Bachelor of Science - Business Administration
Southern Oregon University