Summary
Overview
Work History
Education
Skills
Timeline
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Anjolina Martinez

Milpitas,CA

Summary

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.

Overview

4
4
years of professional experience

Work History

Bay Host

TopGolf
06.2021 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to guest needs.
  • Answered guests questions with responses about menu, promotions and specials.
  • Proactively identified opportunities for process improvements within daily operations, presenting suggestions to management for implementation.
  • Upheld an atmosphere of professionalism and positivity among team members, contributing to a cohesive work environment that fostered exceptional guest service.
  • Trained new associates on company policies, procedures, and service standards, facilitating their integration into the team.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Greeted guests, answered questions, and recommended specials to increase profits.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Increased beverage sales with food and drink pairing suggestions to suit unique guest preferences.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Provided exceptional service to high volume of daily guests.
  • Cleared table and bussed dishes to allow for quick setups.
  • Maintained accuracy while handling payments, giving change and printing receipts to guests.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase venue sales.

General Merchandise Expert

Target
10.2020 - 06.2021
  • Maintained superior customer service levels by prioritizing customers' needs over merchandising assignments.
  • Pushed and stocked product in multiple departments and consistently met time targets.
  • Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
  • Executed revised sales plans and reset zones to incorporate new merchandise.
  • Provided outstanding customer service.
  • Evaluated customer service standards, policies and procedures to verify customer service goal achievement.
  • Maintained neat, orderly and safe work space.
  • Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Pushed and stocked product in multiple departments and consistently met time targets

Education

Associate of Science - Veterinary Technology

Carrington College California - San Jose
San Jose

High School Diploma -

Milpitas High School
Milpitas, CA

Skills

  • Strong Work Ethic
  • Proactive and Self-Motivated
  • Time Management
  • Adaptability and Flexibility
  • Excellent Communication
  • Organizational Skills

Timeline

Bay Host

TopGolf
06.2021 - Current

General Merchandise Expert

Target
10.2020 - 06.2021

Associate of Science - Veterinary Technology

Carrington College California - San Jose

High School Diploma -

Milpitas High School

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Anjolina Martinez