Anjolaoluwa Ronald Adeniyi
St.John's,Newfoundland Labrador
Summary
Resourceful Help Desk Assistant known for high productivity and efficient task completion. Possess specialized skills in technical support, troubleshooting software issues. Excel in communication, problem-solving, and time management to ensure customer satisfaction and support team effectiveness.
Overview
1
1
year of professional experience
Work History
IT help desk assistant
BYK Tech ltd
Sangotedo, Lagos
07.2025 - 09.2025
- Assisted in troubleshooting network connectivity problems and resolved user inquiries.
- Coordinated with IT staff to escalate unresolved technical issues efficiently.
- Supported customers with password resets and account customization.
- Assisted customers with instructional support and product troubleshooting.
- Collaborated with customer service and sales colleagues to resolve issues.
- Configured operating systems, installed applications, updated drivers, and performed other system maintenance tasks.
Summer worker
SLOT Computers
Sangotedo, Lagos
07.2024 - 09.2024
- Take in and record the inventory of phones and computers brought in for repairs.
- Gather fault history from customers to ensure proper troubleshooting and maintenance, to resolve customer issues.
- Assisted team members with inventory management and stock organization.
- Followed safety protocols to ensure a safe working environment for all employees.
- Cleaned and organized workstations to promote efficiency and safety standards.
Education
Bachelor of Science - Electrical Engineering
Memorial University of Newfoundland
St John's04-2030
High School Diploma -
Lead-Forte Gate College
Lagos State06-2025
Skills
- Team collaboration
- Proficient in HTML
- Python
- Network troubleshooting
- Technical support
- Customer service
- Data analysis
- Problem resolution
References
References available upon request.
Timeline
IT help desk assistant
BYK Tech ltd
07.2025 - 09.2025
Summer worker
SLOT Computers
07.2024 - 09.2024
Bachelor of Science - Electrical Engineering
Memorial University of Newfoundland
High School Diploma -
Lead-Forte Gate College