Summary
Overview
Work History
Education
Skills
Certification
References
Languages
Additional Information
Timeline
Generic

Anjola Akinleye

Vaughan,ON

Summary

Diligent, recent college graduate with a Bachelor of Arts (B.A.) in General Psychology and a Minor in the field of Sociology (3.8), with 4+ years of work experience. Aiming to leverage my academic experience and proven knowledge of customer service, productivity and performance management, and project planning to successfully fill a role at your company. Frequently praised as detail-oriented by my peers, I can be relied upon to help your company achieve its goals. Enthusiastic educator passionate about early childhood education. Skilled in coordinating events, group instruction and individualized academic, emotional and personal support. Familiar with maintaining supplies, organizing field trips and preparing classroom materials.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Early Childhood Assistant

YMCA of Greater Toronto
09.2023 - Current
  • Working with school aged children 6-12 years of age
  • Place and connect curriculums into existing programs
  • Working with children to make weekly programs based on their interests
  • Implementing educational and engaging activities
  • Provide compassion, care, and support to children and their families
  • Building positive relationships
  • Observe and expand on children’s learning opportunities
  • Listening and respond to children’s needs
  • Prepare, serve, document, clean, organize, and attend to all other needs.
  • Engaged and entertained children through recreational and educational activities.
  • Communicated with parents to inform about child's progress and classroom behavior.
  • Fostered social-emotional growth by providing opportunities for group work, cooperative play situations, and conflict resolution scenarios.
  • Encouraged language development among young learners through activities focused on phonics, vocabulary building, and oral language practice.
  • Provided individualized support for children experiencing learning challenges or requiring additional attention.
  • Helped teacher prepare instructional material and displays.
  • Enhanced children''s cognitive development by incorporating play-based learning activities.
  • Participated in ongoing professional development opportunities to stay current with best practices in early childhood education.

Research assistant

Research Spotlight / CARE Lab
02.2023 - 03.2023
  • Forming hypotheses and reaching conclusions on specific variables
  • Recorded and analyzed data to produce reports of results.
  • Developed comprehensive reports on research progress, keeping stakeholders informed and engaged.
  • Observing facts and analyzing behaviors or patterns in specific variables.
  • Maintained up-to-date records of research activities and results for future reference.
  • Implemented ethical guidelines throughout all stages of the research process, fostering responsible conduct in scientific pursuits.
  • Monitored project timelines, ensuring timely completion of tasks while maintaining high-quality output.
  • Organized research materials, maintaining a well-ordered workspace conducive to productivity.

Collections Agent

Bill Gosling Outsourcing
07.2022 - 03.2023
  • Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
  • Negotiated with account holders to devise repayment plans and minimize collections receivables.
  • Developed expertise in multiple collections software systems for seamless transition between different clients'' needs.
  • Entered client details and notes into system for interdepartmental access and review.
  • Directed day-to-day collections functions.
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Researched billing errors and discrepancies to initiate corrective action.

Therapy assistant

The Bloom Centre for ABA Therapy and Development
04.2021 - 07.2022
  • Facilitated group therapy sessions to enhance social skills development and boost patient confidence levels.
  • Tracked progress according to goals for interventions.
  • Documented patient information, treatment plans, and patient responses.
  • Contributed to efficient clinic operations by managing scheduling, preparing materials, and organizing treatment spaces as needed.
  • Enhanced patient progress by providing one-on-one assistance during therapy sessions.
  • Helped patients with cognitive and mental health conditions to improve ability to think, learn and memorize.
  • Helped determine realistic treatment goals and adjusted steps based on patient progress.

Office Administrator

Centres For Health & Healing Ontario Addiction
01.2022 - 04.2022
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Optimized appointment scheduling to maximize productivity while minimizing conflicts or double bookings.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
  • Reconciled account files and produced monthly reports.
  • Increased customer satisfaction by promptly addressing inquiries and resolving issues through a proactive approach.
  • Edited documents to improve accuracy of language, flow, and readability.

Sales Associate

CUTCO
10.2021 - 12.2021
  • Grew sales and boosted profits, applying proactive management strategies, and enhancing sales training
  • Engaged with customers to build rapport and loyalty
  • Answered customer questions about sizing, accessories, and merchandise care
  • Increased sales by offering advice on purchases and promoting additional products
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Research Assistant

University of Windsor
09.2020 - 10.2021
  • Reviewed technical and professional publications and journals to stay current on recent literature and make more strategic research decisions.
  • Checked reference sources to verify dates, facts and statistics.
  • Researched topics to create accurate and engaging content.
  • Edited, proofread and fact-checked content for accuracy.
  • Managed tight deadlines, consistently delivering well-crafted articles on time without sacrificing quality.
  • Collaborated with other researchers to develop successful research strategies.
  • Presented research findings at conferences, contributing to the advancement of the field.
  • Organized research materials, maintaining a well-ordered workspace conducive to productivity.

Customer Care Call Representative

VOG Resources
08.2018 - 08.2020
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Delivered prompt service to prioritize customer needs.
  • Managed timely and effective replacement of damaged or missing products.
  • Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

University of Windsor Internship

Psychological Services and Research Centre
09.2018 - 12.2018
  • Provides personal counseling
  • Speaking to individuals that need assistance through calls or texts
  • Planning community events/activities
  • Interviewing individuals
  • Daily check up on clients
  • Research and putting research into practice
  • Formulate hypotheses/thesis.

Community Service Worker

09.2016 - 12.2018
  • Assessing clients and their abilities
  • Providing information
  • Helping the elderly/those that are incapable of doing so and for the community
  • Helping clients with transportation, medical/legal help, employment
  • Advising individuals in a crisis/how to work through hard situations
  • Making collective solutions within a community to help with various issues
  • Providing care and support for clients.

Teaching Assistant

Great Lakes Christian Preschool
12.2017 - 07.2018
  • Maintained child-friendly environment by allowing frequent access to outdoor activities.
  • Contributed to curriculum planning by suggesting age-appropriate themes, materials, and resources for learning opportunities.
  • Designed monthly activity schedules to balance play, rest and learning time.
  • Assisted in monitoring children''s progress by conducting regular observations and assessments as needed.
  • Monitored children's progress and identified areas of improvement.
  • Logged information regarding naps, feedings, and any medications administered.

Front Desk Receptionist

Beamsville Massage Therapy and Wellness
09.2017 - 12.2017
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization
  • Kept accounts in balance and ran daily reports to verify totals
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
  • Retrieved mail, packages, and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.

Financial Administrative Assistant

Heritage Bank PLC
06.2016 - 08.2016
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources
  • Supported company leaders by managing budgets, scheduling appointments, and organizing itinerary
  • Liaised between clients and vendors and maintained effective lines of communication.

Education

Bachelor of Arts - Psychology

University of Windsor
Windsor, ON
10.2022

Skills

  • Supportive Personality
  • Team Collaboration
  • Caring Companionship
  • Observant
  • Critical-thinking and Problem-solving
  • Time Management
  • Focused
  • Ethical and honest conduct
  • Emotionally intelligent
  • Patient
  • Sensing behaviors
  • Energetic
  • Honest
  • Supervising Classroom Activities
  • Parent-Teacher Communication
  • Motivating and Inspiring Students
  • Lesson Planning
  • Leading activities
  • Safety awareness

Certification

  • Smart Serve Certified
  • First aid certificate

References

  • Amanda Coleman, amandacoleman347@gmail.com, 647-513-7620, BACAB Supervisor, The Bloom Centre for ABA Therapy.
  • Daniella okhan, okhan.daniella@gmail.com, Manager, PSYCHOLOGICAL SERVICES AND RESEARCH CENTRE.
  • stevenhmichael427@gmail.com, Supervisor, Centres for Health & Healing Ontario Addiction.


Languages

English
Native or Bilingual

Additional Information

I currently hold a

- Registered Behavioral Technician (RBT) certification

- Crisis Prevention Institute (CPI) certification

- Up-to-date Standard First-Aid/CPR, Red Cross

- Up-to-date Vulnerable Sector check

- Up-to-date Worker Health and Safety Awareness

Timeline

Early Childhood Assistant

YMCA of Greater Toronto
09.2023 - Current

Research assistant

Research Spotlight / CARE Lab
02.2023 - 03.2023

Collections Agent

Bill Gosling Outsourcing
07.2022 - 03.2023

Office Administrator

Centres For Health & Healing Ontario Addiction
01.2022 - 04.2022

Sales Associate

CUTCO
10.2021 - 12.2021

Therapy assistant

The Bloom Centre for ABA Therapy and Development
04.2021 - 07.2022

Research Assistant

University of Windsor
09.2020 - 10.2021

University of Windsor Internship

Psychological Services and Research Centre
09.2018 - 12.2018

Customer Care Call Representative

VOG Resources
08.2018 - 08.2020

Teaching Assistant

Great Lakes Christian Preschool
12.2017 - 07.2018

Front Desk Receptionist

Beamsville Massage Therapy and Wellness
09.2017 - 12.2017

Community Service Worker

09.2016 - 12.2018

Financial Administrative Assistant

Heritage Bank PLC
06.2016 - 08.2016

Bachelor of Arts - Psychology

University of Windsor

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Anjola Akinleye