Summary
Overview
Work History
Education
Skills
Certification
Languages
Personal Information
References
Timeline
CustomerServiceRepresentative

Anjli Sharma

customer service
Ottawa,ON

Summary

Dedicated and proactive Customer Service Representative with 4 years of experience in delivering exceptional service and support. Proven track record in resolving customer issues, enhancing satisfaction, and streamlining processes. Adept at communication, problem-solving, and maintaining a positive demeanor under pressure. Committed to fostering strong client relationships and contributing to team success.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Representative

IO Solutions
08.2023 - 04.2024
  • Provide support to the customers and investigate their concerns using various tools and applications
  • Present customer-focused solutions in a timely and positive manner to address, influence and resolve customer needs to their complete satisfaction, while balancing business impacts
  • Effectively asks probing questions when necessary to fully understand the client's needs
  • Find appropriate and thoughtful solutions to customer problems, based on their unique situation and history
  • Confidently communicate solutions via phone, live chat and email, and clearly explain to the customer the solution to their situation
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Team Member

Tim Horton's
01.2023 - 08.2023
    • Greeting and welcoming customers in a warm and friendly manner
    • Assisting guests in placing their orders, providing suggestions, and addressing any questions or concerns
    • Accurately processing customer transactions and handling cash with precision and accountability
    • Collaborating with other team members to ensure smooth operations and efficient service delivery
    • Resolving customer complaints or issues promptly and professionally, seeking assistance from supervisors when necessary.

Customer Support Executive

Edge Telecom Pvt. Ltd.
07.2020 - 11.2022
  • Interact with customer to solve issues and questions about product and services
  • Monitored service after sales implemented quick and effective problem resolutions
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and an expanded client base
  • Built relationship with customers and community to promote long-term Business growth.
  • Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
  • Listened to customers' questions and concerns to provide answers or responses.

Education

Bachelor of Technology (B.TECH.) In Electronics and Communications Engineering -

Kurukshetra University
Kurukshetra, IN
05.2021

Skills

    • Excellent verbal and written communication
    • Problem-solving and conflict resolution
    • CRM software(Vision 21, ICM, SGI)
    • Proficient in Microsoft Office
      • Multitasking and time management
      • Empathy and customer-focused approach
      • Active Listening
      • Critical Thinking

Certification

  • Life license qualification program
  • Basics of computer application

Languages

English
Full Professional
Punjabi
Full Professional
Hindi
Native or Bilingual

Personal Information

Title: Customer Service Representative

References

References available upon request

Timeline

Customer Service Representative

IO Solutions
08.2023 - 04.2024

Team Member

Tim Horton's
01.2023 - 08.2023

Customer Support Executive

Edge Telecom Pvt. Ltd.
07.2020 - 11.2022

Bachelor of Technology (B.TECH.) In Electronics and Communications Engineering -

Kurukshetra University

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