Anjelica Rodriguez
Yuba City
Summary
Experienced mental health professional with a strong background in crisis intervention, case management, and program leadership. Former Mobile Crisis Response worker with hands-on experience in high-risk situations, care coordination, and documentation. Proven management experience across memory care, adult disability programs, and clinical settings. Highly adaptable, organized, and skilled in client advocacy, team support, and customer service within fast-paced environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Crisis Intervention Behavioral Specialist
Psych Crisis
09.2024 - 01.2026
- Team lead for all crisis assessments and client safety planning.
- Client support/advocacy during registration and admission to Emergency Department or other treatment facilities or therapeutic venues.
- Completion of call report logs and supporting documentation in a timely fashion.
Lifestyle and Leisure Director
Sierra Ridge Memory Care
04.2024 - 12.2024
- Plan, implement and supervise activities to suit a variety of interests and skill levels for the residents.
- Develop programs, activities, seminars, lectures for the monthly calendar and news letter.
- Plan monthly event for family and residents.
Program Manager
Reach Adult Development
07.2023 - 01.2024
- Oversee a specialized community integrated day program for individuals with developmental and physical disabilities.
- Implement departmental policies, goals, objectives and procedures, conferring with management, organization officials and staff members.
- Direct and coordinate organization's financial and budget activities to fund operations, maximize investments and increase efficiency.
Clinical Case Manager II
Telecare Corporation
05.2022 - 07.2023
- Provide appropriate interventions in crisis situations.
- Assists members served with all needs, including Activities of Daily Living.
- Collect required data and complete required documentation.
Administrative Office Assistant
Infinity Carriers
01.2020 - 11.2022
- Bookkeeper
- Ensure all current Broker information was updated and collected appropriately according to organization and industry standards
- Save and process bills of lading, proof of delivery documents and Invoices.
- Completed administrative tasks in a timely manner.
Manager's Assistant
Duarte Mexican Food
03.2014 - 09.2022
- Marketing
- Bartender/Hostess/Server
- Advertising, create menu displays and stay informed with local events to offer catering services.
- Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations
- Prepared a wide selection of mixed drinks and beverages for bar customers and restaurant guests
- Balance register, make nightly deposits, file receipts, make schedule and order restaurant supplies.
Mental Health Worker II
Willow Glen Center
11.2020 - 03.2022
- Activities Aid
- Planned, lead and evaluated therapeutic and recreational activities, outings, and special events for the clients of Willow Glen and Rosewood Care Centers.
- Record and maintain activity progress notes as well as a record of resident's attendance in activities, groups and one on ones.
Lead Residential Counselor
Charis Youth Center
07.2017 - 11.2021
- Demonstrate model behavior, appropriate communication skills and positive behavior interventions.
- Implemented treatment plans for each individual client based on assessment information and documented client response.
- Medication, Crisis Intervention and Pro Act Trained.
Customer Service Associate
Safeway
05.2014 - 01.2016
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Trained new cashiers on procedures, customer service and sales techniques.
Customer Service Associate
WalMart
10.2011 - 12.2013
- Politely assisted customers in person and via telephone.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Prepared and maintained inventory records.
Front Desk Receptionist
Andy's Landscaping Services
04.2009 - 07.2012
- Organized forms, made photocopies, filed records and prepared correspondence and reports.
- Added new material to file records and created new records.
- Answered a high volume of phone calls and email inquiries.
Education
High School Diploma -
Folsom Cordova
Rancho Cordova, CA06.2018
Skills
- Administrative experience
- Management
- Case Management
- Memory Care
- Senior care
- Experience with children
- Social Work
- Care plans
- Behavioral Health
- Working with people with autism
Certification
- First Aid Certification
- CPR Certification
- CPI Certification
Languages
Spanish
Bilingual
Timeline
Crisis Intervention Behavioral Specialist
Psych Crisis
09.2024 - 01.2026
Lifestyle and Leisure Director
Sierra Ridge Memory Care
04.2024 - 12.2024
Program Manager
Reach Adult Development
07.2023 - 01.2024
Clinical Case Manager II
Telecare Corporation
05.2022 - 07.2023
Mental Health Worker II
Willow Glen Center
11.2020 - 03.2022
Administrative Office Assistant
Infinity Carriers
01.2020 - 11.2022
Lead Residential Counselor
Charis Youth Center
07.2017 - 11.2021
Customer Service Associate
Safeway
05.2014 - 01.2016
Manager's Assistant
Duarte Mexican Food
03.2014 - 09.2022
Customer Service Associate
WalMart
10.2011 - 12.2013
Front Desk Receptionist
Andy's Landscaping Services
04.2009 - 07.2012
High School Diploma -
Folsom Cordova