Anjelica Hartnett
Manteca
Summary
Dedicated and detail-oriented professional with over 8 years of experience in customer service, administrative support, and data management. Skilled in handling high-volume workloads, addressing customer inquiries with efficiency, and maintaining accurate records. Proficient in data entry, document management, and scheduling, with a strong focus on organizational skills and process optimization. Adept at problem-solving, managing multiple tasks, and maintaining a productive and safe environment. Open to exploring new roles and eager to leverage my diverse skill set to contribute to overall success and enhance efficiency.
Overview
5
5
years of professional experience
Work History
Shipping and Receiving Clerk
Allen Distribution
06.2024 - 02.2025
- Managed timely unloading and loading of trailers, ensuring all inbound and outbound orders and billing were completed by shift end
- Maintained accurate system entries and documentation, ensuring proper paperwork for outbound shipments
- Followed all safety policies and procedures, including Dock Safety and Trailer Security SOPs
- Coordinated appointments with internal teams, customers, and external carriers for smooth operations
- Utilized Microsoft Office, Excel, and ASC for efficient data entry and document management
- Effectively multi-tasked and transitioned between tasks to meet operational goals
- Manually created orders including LTL and small parcel shipments, domestic and International using Fedex and UPS
- Received incoming shipments, verifying quantity and quality of items against purchase orders
- Assisted with other administrative duties, including filing, data entry, and maintaining shipping and receiving logs
Shipping and Receiving
LinkedIn
01.2023 - 06.2024
- Proficiently handled data entry tasks for weekly and monthly reports
- Safely operated company van for mail pickups and deliveries
- Enhanced office cleanliness, contributing to a productive work environment
- Utilized a digital tracking system to reduce package misplacement
- Efficiently separated incoming mail and packages, ensuring accurate and timely delivery to appropriate departments
- Coordinated the shipment of various projects, preparing and labeling packages according to company and carrier standards using Fedex and UPS systems
- Monitored office supplies inventory and placed orders when necessary
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules to complete upcoming projects
Shipping and Receiving Clerk
APL Logistics
06.2022 - 12.2022
- Utilized SAP software for inventory management and forklift tasks
- Managed driver check-ins and check-outs using Bills of Lading (BOLs)
- Inspected all trailers during arrival and departure, and verified seals
- Checked inventory levels for materials and informed Customer Service Representatives of any shortages
- Maintained a clean, organized and well stocked office space and check in area
- Performed accurate data entry for tracking and documentation for employee tasks
- Organized and maintained files related to shipping and receiving operations
- Prepared daily reports for data on truck arrivals, departures, and timeliness
- Directed drivers to designated doc for trailers and maintained a daily record of inbound and outbound trailers
Front Desk Receptionist
Home 2 Suites
02.2021 - 04.2022
- Responded to inquiries and room requests made online, by phone, and via email
- Welcomed guests to front desk and engaged in friendly conversations while conducting check-in process
- Computed bills, collected payments and made change for guests
- Received incoming calls and coordinated with staff to fulfill customer requests
- Maintained daily records of room availability and rates
- Assisted with room reservations, changes and cancellations
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction
Sr. Member Service Representative
Patelco Credit Union
10.2019 - 04.2020
- Delivered exceptional customer service by maintaining a friendly demeanor, exhibiting professionalism, and providing timely assistance with transactions
- Achieved a cross-sale ratio of 5 products per account opened while efficiently managing account openings
- Conducted weekly audits of vault and ATM operations with a flawless track record of zero errors
- Guided customers through account opening and closure procedures, facilitated loan applications, and assisted with enrollment in new services
- Ensured adherence to stringent financial controls by safeguarding funds and executing accurate money transfers
- Conducted precise and efficient high-volume money counts using both manual and automated methods
- Answered telephones to take messages or redirect calls to appropriate colleagues
Education
High School Diploma -
Lathrop High School
Lathrop, CA05.2018
Skills
- Delivery scheduling
- Relationship development
- Strategic planning
- Mail handling
- Timesheet processing
- Task delegation
- Multi-line phone systems
- Time management
Timeline
Shipping and Receiving Clerk
Allen Distribution
06.2024 - 02.2025
Shipping and Receiving
LinkedIn
01.2023 - 06.2024
Shipping and Receiving Clerk
APL Logistics
06.2022 - 12.2022
Front Desk Receptionist
Home 2 Suites
02.2021 - 04.2022
Sr. Member Service Representative
Patelco Credit Union
10.2019 - 04.2020
High School Diploma -
Lathrop High School
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