ANJELICA Afrigan - Office Manager / Medical Assistant - Monarch Cosmetic MD

Summary

Dedicated and detail-oriented Office Manager with over five years of experience in administrative, operational, and client-facing roles within medical and corporate environments. Proven expertise in scheduling, billing, reporting, customer service, and workflow coordination, complemented by a strong ability to analyze data and enhance processes. Recognized for optimizing administrative functions and fostering a productive work environment while supporting leadership with research and documentation. Seeking an Analyst II role to leverage analytical thinking, administrative proficiency, and program support skills to drive operational success.

Overview

19

years of professional experience

1

Certification

Work History

Office Manager / Medical Assistant

Monarch Cosmetic MD

Granite Bay, CA

01.2021 - Current

Office Management & Administration
Open and close the clinic daily, ensuring all systems, rooms, and equipment are prepared and secured.
Manage front-office operations including phones, scheduling, patient check-in/out, and payment processing.
Coordinate provider calendars, schedule meetings, and maintain organized communication across the team.
Handle billing, invoicing, product sales, and financial transactions with accuracy.
Maintain and update digital and paper records, ensuring compliance with clinic policies and HIPAA.
Analytical & Program Support (Analyst II–Aligned Duties)
Gather, organize, and analyze data related to scheduling, patient flow, inventory, and operational needs.
Review policies, procedures, and documentation to identify improvements and support decision-making.
Prepare summaries, reports, and recommendations for management based on operational trends.
Research information from internal systems, vendors, and external sources to support administrative projects.
Assist in evaluating workflows and proposing solutions to increase efficiency and reduce errors.
Client Relations & Communication
Provide warm, professional communication to all clients in person, by phone, and via text/email.
Resolve client concerns with empathy and professionalism, maintaining high satisfaction.
Educate patients on procedures, pre-/post-care, and physician instructions.
Inventory & Operations
Oversee inventory, supply ordering, restocking, and treatment room readiness.
Track product usage and sales, ensuring accurate counts and timely reordering.

Office Assistant / Administrative Support

Various Companies

Iran & California

01.2007 - 2011

Supported office operations including scheduling, filing, data entry, and customer service.
Assisted management with preparing documents, reports, and correspondence.
Handled client communication, appointment booking, and front-desk responsibilities.
Performed basic bookkeeping, invoice tracking, and record maintenance.
Provided support for small team projects and administrative tasks.

Education

High School Diploma -

Bani Fatemeh

Esfahan, Iran

12-2006

Skills

Office Management & Operations
Scheduling & Calendar Coordination
Billing, Payments & Insurance Support
Data Entry, Reporting & Documentation
Microsoft Word, Excel, Outlook
Research & Information Gathering
Policy & Procedure Interpretation
Customer Service & Client Relations
Inventory & Supply Management
Meeting Coordination & Staff Support
Problem Solving & Process Improvement
Bilingual: English & Persian

Accomplishments

Used Microsoft Excel to develop inventory tracking spreadsheets.
Supervised team.
Provide warm, professional communication to all clients in person, by phone, and via text/email.
Resolve client concerns with empathy and professionalism, maintaining high satisfaction.
Oversee inventory, supply ordering, restocking, and treatment room readiness.
Track product usage and sales, ensuring accurate counts and timely reordering.
Billing, Payments & Insurance Support

Certification

CMA - Certified Medical Assistant

Languages

English

Full Professional

Persian

Native or Bilingual

Timeline