Anjelesa Ellison
Suisun City,CA
Summary
Dynamic professional with a proven track record in customer relationship management and CRM proficiency, honed across roles at Xfinity Comcast and other leading companies. Excelled in enhancing customer satisfaction and loyalty, leveraging persuasive communication and time management skills to drive sales and service excellence. Achieved significant improvements in client engagement and revenue growth.
Overview
5
5
years of professional experience
Work History
Sales Consultant
Xfinity Comcast
12.2023 - Current
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Stayed knowledgeable on latest Product or Service innovations and technological advancements through continuous training.
Shift Lead
Starbucks
03.2021 - 12.2023
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
Hostess
Texas Roadhouse
05.2023 - 08.2023
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Sales Associate
Shoe Palace
10.2021 - 05.2022
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
Sales Associate
Carters Oshkosh
12.2020 - 04.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Carhop Server
Sonic
01.2020 - 08.2020
- Maintained a positive attitude even during high-stress periods, contributing to an uplifting work environment for both colleagues and guests.
- Upheld stringent food safety standards by following proper sanitation procedures during all aspects of food handling and preparation.
- Adhered strictly to uniform guidelines, presenting a polished appearance that reflected well on the organization as a whole.
- Handled cash transactions accurately, providing correct change and processing credit card payments securely.
Education
High School Diploma -
Vacaville High School
E Monte Vista Ave05.2022
Skills
- Time management
- Customer relationship management
- CRM proficiency
- Objection handling
- Persuasive communication
- Community networking
- Customer service
Timeline
Sales Consultant
Xfinity Comcast
12.2023 - Current
Hostess
Texas Roadhouse
05.2023 - 08.2023
Sales Associate
Shoe Palace
10.2021 - 05.2022
Shift Lead
Starbucks
03.2021 - 12.2023
Sales Associate
Carters Oshkosh
12.2020 - 04.2022
Carhop Server
Sonic
01.2020 - 08.2020
High School Diploma -
Vacaville High School
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