Anjela Ichtay

• Incoming Chat, call and email handling for Troubleshooting and diagnosing software and hardware issues
• Contacting provincial billing ministries to report issues and providing information required for clinics
• Basic troubleshooting for 3rd party hardware issues
• Creating documentation for technical support purposes that others can use to assist clients
• Managing user access and permissions ensuring data integrity and security
• Installing hardware software such as Printer, Scanners and label printers
• Providing users with basic training and best practice related to using EMR
• Mentoring new hires with CHR, helping develop their skills and knowledge more effectively.

• Handling calls and emails from

patients as well as Medical staff.

• Troubleshooting Medical

equipment with patients such as

Blood pressure cuff, Diabetes

monitor.

• Resetting credential for patient.

• Educating patients how to take and

record their vital tests.

• Booked appointments when

tasks get created.

• Communicated with team lead

consistently when tasks were to be assigned/completed Basic troubleshooting internet and tablets

• Diagnose and Troubleshoot TV, HP and Internet connectivity issues using a variety of diagnostic tools
• Part of Proactive team for 6 years, analyzing flagged clients network connectivity and provide insight to preemptively resolve disruptions
• Prioritizing client needs and tasks to ensure minimal negative impact and solutions provided in a timely manner
• Engagement Ambassador prime for 5 years serving as a liaison between employees and employer, strategizing to enhance employee experience while balancing company needs and requirements
• Team lead overseeing multiple KPI'S analyzing trends to help provide coaching and support to team members to achieve their personal and company targets
• Part of the Fibre pilot project team identifying opportunities to Migrate clients on copper network to fibre network in specific areas for AB and BC
• Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns
• Identified opportunities to upsell
• Team leads Prime for Return-to-Work facilitating and supporting agents in their transition back to work following long-term leaves
• Part of Playback team for 4 years, helping agents keep engaged in office team building and out of office events for TELUS Day of giving events/fundraisers.

• Monitored and Charted patient blood pressure, body temperatures, blood sugar levels and respiration rate
• Managed medical stock and restocked inventory to ensure optimal availability for patients
• Documented patient intake and dietary requirements and aided with feeding and monitoring
• Cultivated amiable relationships with residents, resulting in strong overall patient happiness and emotional well-being
• Provided compassionate care for palliative patients and their families.