Anjela Goyal
Winnipeg,Canada
Summary
Organized professional with a proven track record of high productivity and efficient task completion. Expertise in database management, document preparation, and schedule coordination. Strong time management, problem-solving, and communication skills contribute to seamless office operations and team support.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Office Clerk
Manitoba Housing
Winnipeg, Canada
06.2024 - Current
- Execute daily administrative functions to support effective office operations.
- Apply established policies and procedures for task execution.
- Type various documents and confirm the accuracy of invoices received.
- Process payments, monitor expenditures, and ensure adherence to Manitoba Housing policies.
- Collect funds, issue receipts, and maintain meticulous financial records.
- Enter financial data into spreadsheets for enhanced tracking.
- Handle tenant application intake while preparing detailed reports.
- Organize filing systems, and greet visitors with professionalism.
Customer Service Representative
Canada Revenue Agency
Hamilton, Canada
11.2022 - 10.2023
- Answered inquiries in fast-paced contact center, managing high call volume daily.
- Provided detailed explanations regarding filing and processing of individual tax returns to taxpayers.
- Clarified information about various social programs administered by CRA over the phone.
- Gathered information from taxpayers to accurately assess inquiry nature.
- Researched solutions for taxpayer inquiries using diverse internal and external resources.
- Utilized computer applications and systems to enter data, analyze issues, and resolve taxpayer requests.
- Provided accurate information about products and services to customers.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Developed strong customer relationships to encourage repeat business.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Maintained a high level of professionalism when dealing with difficult customers.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Office Administrator
Moe's Home Collection
Delta, Canada
02.2022 - 11.2022
- Retrieved and organized paperwork accurately and promptly.
- Communicated urgent orders and ensured shipping documentation was accurate and complete.
- Created and updated daily order and shipment reports.
- Assisted in researching missing or mis-shipped items by checking internal systems.
- Answered emails efficiently to maintain communication flow.
- Accessed SharePoint to transfer End of Day sales data to SAP sales orders.
- Generated pick lists, shipping labels, and delivery forms for efficient processing.
- Answered phone calls and scheduled will-call pickups to enhance customer service.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Implemented quality control measures to uphold company standards.
- Provided assistance with the planning of events such as staff meetings or conferences.
- Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coordinated onsite training events with outside vendors and online webinars.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
Supervisor
Dairy Queen
Delta, Canada
03.2018 - 01.2022
- Supervised and coordinated team of 2-5 cashiers and kitchen staff.
- Operated point of sales system, assisting staff with till-related issues.
- Ensured store security and compliance with procedures during peak hours.
- Monitored final food products to meet Dairy Queen quality control standards.
- Resolved customer complaints promptly to enhance service experience.
- Participated in all health department inspections, ensuring compliance.
- Trained staff on best practices for effective duty execution.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Analyzed key performance indicators to identify effective strategies.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Developed strategies to improve team performance and productivity.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Determined consumer needs to provide products and services appealing to larger market.
- Streamlined workflow processes, reducing project completion times.
Cake Decorator
Dairy Queen
Vancouver, Canada
04.2021 - 07.2021
- Created custom cakes for weddings, birthdays, and anniversaries while incorporating industry trends.
- Decorated cakes for special occasions including showers, birthdays, and christenings.
- Mentored baking staff in techniques and procedures to enhance skill development.
- Boxed, weighed, and wrapped cakes and bakery products for customer pickup.
- Assisted customers in selecting cake designs tailored to their events.
- Resolved customer disputes through effective communication and order management.
- Finished baked goods with glazes, icings, and toppings for visual appeal.
- Demonstrated extensive knowledge of bakery operations and guest service techniques.
Volunteer
Animal Rescue Mission
Ludhiana, India
01.2015 - 12.2017
- Managed social media posts and updates to increase animal adoption awareness.
- Fostered animals, providing temporary homes and care.
- Prepared food to meet needs of animals under care with appropriate meals.
- Monitored animal health and reported any concerns to shelter staff.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
- Assisted in the intake process for new animals, including entering data into a computer system and completing paperwork.
- Transported animals to and from veterinary appointments as needed.
- Conducted basic training and socialization exercises for animals.
Education
Associate of arts - economics
Kwantlen Polytechnic University
Surrey, BC04.2020
Hight school -
BCM
Ludhiana, IndiaSkills
- Data entry and invoice processing
- Financial recordkeeping and reporting
- Office administration and support
- Filing systems management
- Customer service excellence
- Attention to detail
- Conflict resolution strategies
- Problem solving skills
- Communication proficiency
- Microsoft Office Suite expertise
Volunteer Experience
Volunteer, Animal Rescue Mission, Ludhiana, Punjab, 01/01/15, 12/31/17
Certification
- first aid
Languages
English
Full Professional
Hindi
Native/ Bilingual
References
References available upon request.
Timeline
Office Clerk
Manitoba Housing
06.2024 - Current
Customer Service Representative
Canada Revenue Agency
11.2022 - 10.2023
Office Administrator
Moe's Home Collection
02.2022 - 11.2022
Cake Decorator
Dairy Queen
04.2021 - 07.2021
Supervisor
Dairy Queen
03.2018 - 01.2022
Volunteer
Animal Rescue Mission
01.2015 - 12.2017
Associate of arts - economics
Kwantlen Polytechnic University
Hight school -
BCM
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