Naveen Sebastian
Scarborough,ON
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Manager
Tim Hortons
07.2022 - Current
- Provided leadership during times of organizational change or crisis situations.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Analyzed business performance data and forecasted business results for upper management.
- Minimized staff turnover through appropriate selection, orientation and training.
- Created monthly reports for senior management summarizing operational performance metrics.
Assistant Manager
Tim Hortons
Toronto
11.2019 - 07.2022
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
Supervisor
Tim Hortons
05.2018 - 11.2019
- Directed and supervised team of 10 employees in daily operations.
- Complied with company policies, objectives and communication goals.
- Planned and managed resources to consistently meet production, quality and cost goals.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
Assistant Accountant
Ideal Match Works
Kottayam, Kerala
05.2014 - 06.2015
- Managed daily banking transactions, including deposits, withdrawals, and transfers.
- Performed month-end close procedures such as journal entries and reconciliations.
- Reconciled vendor accounts and ensured timely payment of bills and expenses.
- Maximized tax refunds by striving to obtain taxable income, deductible expenses and allowance details.
- Assisted clients in determining business strategy and achieving profitability goals.
Education
MBA - Financial Planning
Centennial College of Applied Arts And Technology
Scarborough, ON04-2018
MBA - International Business Management
Centennial College of Applied Arts and Technology
Scarborough, ON04-2017
Skills
- Business Administration
- Financial Management
- Workforce Management
- Marketing
- Operations Management
Certification
- First Aid Certification
- Food Handlers Certification ADVANCED.fst (Management Level)
Timeline
Manager
Tim Hortons
07.2022 - Current
Assistant Manager
Tim Hortons
11.2019 - 07.2022
Supervisor
Tim Hortons
05.2018 - 11.2019
Assistant Accountant
Ideal Match Works
05.2014 - 06.2015
MBA - Financial Planning
Centennial College of Applied Arts And Technology
MBA - International Business Management
Centennial College of Applied Arts and Technology
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