Anjana Sharma
Windsor,Canada
Summary
Dynamic retail professional with extensive experience at Shoppers Drug Mart, excelling in inventory management and staff leadership. Proven track record in enhancing operational efficiency and driving sales growth through strategic planning and effective team building. Adept at resolving customer complaints and fostering strong relationships to ensure exceptional service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Shoppers Drug Mart
Windsor, Ontario
04.2023 - 06.2025
- Managed daily operations, and ensured customer satisfaction.
- Collaborated with other department managers on cross-functional projects.
- I worked closely with the marketing team to develop effective promotions.
- Participated in meetings to provide feedback on store performance.
- Conducted performance reviews to evaluate employee progress.
- Analyzed sales data to identify trends and opportunities for growth.
- Maintained a clean, organized store environment.
- Prepared weekly and monthly reports on sales performance for the management team.
- Monitored store inventory levels, and ordered merchandise as needed.
- Assisted in the recruitment, interviewing, and selection of staff.
- Developed and implemented training programs for new and existing employees.
- Created schedules and assigned jobs based on employee strengths, and anticipated customer demand.
- Planned and led team meetings to review business results, and communicate new and ongoing priorities.
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift-change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
Assistant Store Manager
Shoppers Drug Mart
Saskatoon
12.2020 - 04.2023
- Identified areas of operational inefficiency, and implemented solutions to streamline processes.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Supervised cash-handling processes to ensure the accuracy of transactions.
- Analyzed market trends to identify opportunities for product expansion or improvement.
- Trained new employees on store policies, procedures, and customer service standards.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Oversaw aspects of maintenance, inventory, and daily activity management.
Supervisor
Shoppers Drug Mart
Prince Albert
08.2018 - 12.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created successful work schedules for each team member to maintain deadlines, and fully staff shifts.
- Defined operational metrics to evaluate the efficiency of processes and procedures.
- Worked with the management team to implement a proper division of responsibilities.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Processed customer refunds and exchanges according to established guidelines.
- Worked closely with managers to solve problems and handle customer concerns.
- Developed strategic plans for day-to-day financial operations.
- Complied with established internal controls and policies.
Education
J.D. - Business Administration And Management
Saskatchewan Polytechnic
Prince Albert, SK04-2020
GED -
99 Salon & Academy
Punjab, India06-2017
Bachelor of Science - Food Science & Technology
Khalsa College
PUNJAB,INDIA04-2016
Skills
- Inventory management
- Staff management
- Coaching and mentoring
- Relationship building
- Delegation
- Recruitment
- Leadership effectiveness
- Strategic planning
- Multitasking
- Customer service
- Analytical thinking
- Team building
- Sales and marketing
- Complaint resolution
- Operational efficiency
Websites
Certification
- AFSM Development Program, 2021
- FSM LEAD Program, 2022
- Beauty Development Program, 2023
References
- Robin Sharma, Store Manager, Shoppers Drug Mart, 780-888-5894
- Kathy Shedden, Beauty Manager, Shoppers Drug Mart, 587-784-0834
Awards
EMPLOYEE OF THE MONTH (MULTIPLE TIME)
Languages
ENGLISH
Native/ Bilingual
Hindi
Full Professional
Punjabi
Full Professional
Timeline
Assistant Store Manager
Shoppers Drug Mart
04.2023 - 06.2025
Assistant Store Manager
Shoppers Drug Mart
12.2020 - 04.2023
Supervisor
Shoppers Drug Mart
08.2018 - 12.2020
J.D. - Business Administration And Management
Saskatchewan Polytechnic
GED -
99 Salon & Academy
Bachelor of Science - Food Science & Technology
Khalsa College