Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Anjana Nair

Scarborough

Summary

Highly skilled troubleshooter with extensive experience diagnosing and resolving complex technical issues, ensuring minimal downtime and maximum efficiency. Methodical and results-oriented, bringing solid work ethic and commitment to delivering accurate and timely solutions in high-pressure environments.

Overview

4
4
years of professional experience

Work History

TROUBLESHOOTER

JD Sports
08.2023 - Current
  • Provided leadership support to cycle count team by monitoring cycle count progress and their completion, guiding associates, troubleshooting inventory variances and ensuring compliance with established procedures.
  • Worked with different departments to learn all the essential processes in inbound and outbound departments and worked overtime to meet department goals
  • Developed critical thinking skills to use WMS effectively to solve problems and troubleshoot issues that arise during receiving and put-away
  • Efficient in managing customer returns and transfers between retail locations and the warehouse, with a strong focus on accuracy and timeliness; proactively track aged transfers and returns using various Jesta reports to ensure resolution and inventory alignment
  • Proficient in Jesta, WMSMERCH, and Shopify for executing end-to-end inventory operations, product tracking, and order management; consistently utilize Slack to coordinate with buyers and supervisors
  • Conducted onboarding training and presentations for new hires to make them familiar with the warehouse processes and to ensure safety in workplace.
  • Generated and printed barcodes using detailed product data including SKUs, product descriptions, and other critical attributes to ensure accurate labeling.
  • Skilled in effectively receiving shipments, precisely comparing contents with invoices, and completing put-away duties to guarantee the best possible inventory organization and accessibility
  • Coordinated order fulfillment by accurately picking, packing, and labeling merchandise to ensure timely and correct shipment
  • Updated knowledge base documents with detailed instructions on resolving common problems.
  • Identified root causes of problems and implemented solutions to prevent recurrence.

SENIOR TAKE-OUT STAFF

Swiss Chalet
01.2023 - 08.2023
  • Managed high-volume orders with strong multitasking skills, maintaining accuracy and timeliness
  • Managed high-stress situations calmly, addressing multiple tasks simultaneously while prioritizing accordingly
  • Led the onboarding and training of all new takeout staff, ensuring they were fully prepared to meet service standards, operate POS systems,maintain efficiency during high volume hours.
  • Conducted manual inventory counts, ensuring stock levels were precisely tracked and managed to avoid shortages and overstock
  • Provided excellent customer service by addressing inquiries and resolving issues promptly
  • Collaborated with kitchen staff to ensure accurate preparation of menu items for take-out orders

CUSTOMER SERVICE REPRESENTATIVE INTERN

Ujjivan Small Financial Bank
07.2021 - 12.2021
  • Reviewed existing accounts for potential upgrades or changes that could benefit the customer.
  • Educated customers on how best to use their accounts; providing tips on budgeting or money management techniques.
  • Enforced security protocols at all times while handling cash transactions in accordance with company policy.
  • Provided exceptional customer service to banking customers by efficiently addressing inquiries and resolving complaints.
  • Analyzed customer feedback surveys to identify areas needing improvement in order to enhance overall satisfaction levels.
  • Recognized potential fraudulent activities by monitoring suspicious behavior from customers during interactions.

Education

PGDM - SUPPLY CHAIN MANAGEMENT: LOGISTICS AND SUPPLY CHAIN MANAGEMENT

Lambton College
08.2024

BACHELOR OF COMMERCE - ACCOUNTING AND FINANCE, COMMERCE AND BUSINESS ADMINISTRATION

Mulund College Of Commerce: Mumbai University
04.2021

Skills

  • Adaptive
  • Analytical
  • Proficient in Microsoft Excel
  • Quick on-the-job learner
  • Strong decision maker
  • Good communication skills
  • Teamwork and collaboration
  • Multitasking

Timeline

TROUBLESHOOTER

JD Sports
08.2023 - Current

SENIOR TAKE-OUT STAFF

Swiss Chalet
01.2023 - 08.2023

CUSTOMER SERVICE REPRESENTATIVE INTERN

Ujjivan Small Financial Bank
07.2021 - 12.2021

BACHELOR OF COMMERCE - ACCOUNTING AND FINANCE, COMMERCE AND BUSINESS ADMINISTRATION

Mulund College Of Commerce: Mumbai University

PGDM - SUPPLY CHAIN MANAGEMENT: LOGISTICS AND SUPPLY CHAIN MANAGEMENT

Lambton College

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Anjana Nair