ANJANA JAGATHEESAN
New Westminster
Summary
Clinical support professional with significant experience in providing high-quality assistance in patient care. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Skilled in patient communication, medical documentation, and coordinating with healthcare providers. Valued for organizational skills, problem-solving abilities, and commitment to delivering exceptional support. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Clinical Support Specialist
Apollo Hospital
07.2022 - 08.2023
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Adhere to organizational guidelines and polices.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Registered patients and completed associated paperwork for accurate records.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
- Coordinated successfully with healthcare providers to ensure timely delivery of test results and prescription refills for patients.
- Receive and make phone calls, send emails, create referrals.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Increased office productivity by organizing medical records, leading to easier access and retrieval.
- Demonstrate knowledge of medical terminology.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Internship Student
CEPSI Laboratory and Research Institute
10.2021 - 04.2022
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Sorted, organized, and maintained files.
- Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.
- Gained practical experience in various aspects of the field, applying academic knowledge to real-world situations.
- Assisted colleagues in their tasks when needed, fostering a supportive work environment.
- Explored new technologies and approaches to streamline processes.
- Gathered, organized and input information into digital database.
- Optimized experimental protocols, reducing material waste and improving overall laboratory productivity.
- Achieved successful replication of key experiments by following established protocols with precision.
- Examined and studied chemical, physical and genetic makeup of cells, tissues and organisms.
Education
Graduate Certificate - Clinical Research
Conestoga College
Kitchener, ON04-2025
Graduate Certificate - Agri-business Management
Fanshawe College
London, ON04-2024
Bachelor of Science - Botany And Biotechnology
Marthoma College of Science And Technology
Kerala, India04-2022
Skills
- Customer service
- Medical terminology
- Microsoft excel
- Time management
- Attention to detail
- Excellent communication
- Adaptability and flexibility
- Emergency response
- Computer skills
- Data entry
- Patient scheduling
- Phone and email etiquette
- Managing patient records
- Appointment scheduling
- Cleaning and sanitizing
- Collaboration and teamwork
Certification
- GCP ICH guidelines Certification
- WHMIS
- TCPS 2: CORE Certificate
Timeline
Clinical Support Specialist
Apollo Hospital
07.2022 - 08.2023
Internship Student
CEPSI Laboratory and Research Institute
10.2021 - 04.2022
Graduate Certificate - Clinical Research
Conestoga College
Graduate Certificate - Agri-business Management
Fanshawe College
Bachelor of Science - Botany And Biotechnology
Marthoma College of Science And Technology
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