Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Languages
Timeline
Generic

Anjana Bharali

Surrey

Summary

A highly motivated employee with a desire to take on new challenges. Possess strong work ethic, adaptability, and exceptional interpersonal skills.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Counselor

Community living Society
10.2017 - Current
  • Understood and applied person centered active support, goal based planning and community engagement processes.
  • Assisted individuals and families to connect to their community to build strengths and assets of the individual to live as a full citizen.
  • Worked with individuals in identifying required support without imposing any personal bias.
  • Identified community resources and participated in, developed and enhanced links with community stakeholders.
  • Resolved conflicts with stakeholders where every person lives with dignity and enjoy full life.
  • Assisted the clients to explore their capacity identifying the activities and resources required to reach their goals and make informed decision.
  • Engaged with community outings such as volunteering, community events as a part of community inclusion.
  • Handled cases of neglect to clients and provided support to staff, client and followed proper guidelines required by management.
  • Capability to work independently and in a cooperative team environment.

Coordinator and Team Leader

Community Living Society
03.2019 - 12.2021
  • Responding to crisis situations and resolving problems and coordinating with concerned funding agencies and Licensing authorities.
  • Applied appropriate analytical, problem solving and judgement to development and implementation of plans.
  • Connected with trustees for clients in regard to managing finances and freezing account information in instances of demise.
  • Supported individuals in proper transition into the company and again relocate to different staffed home for better accessibility.
  • Supported the Manager with administrative and financial tasks such as various incident reports, quarterly reports, financial reports and clients overall health and concern reports to respective authorities.
  • I was rewarded with appreciation letters by various Directors in reaching goals and in closely supporting out vulnerable clients.
  • Being a part of the accreditation survey, coordinated with the manager for smooth and successful qualification for the service.
  • Coordinated with hospitalization of clients, connecting with social workers in the event of demise and to follow correct protocol and documentation with Licensing authority and funding agency to close the files.
  • Skilled with planning, delegating, organizing and scheduling to achieve the individual goals of the clients.
  • Delegated daily tasks to team members to optimize group productivity.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional client services.
  • Interviewed and supported manager in selecting potential new team members from list of candidates recommended by recruitment team.
  • Collaborated with management team to implement new work procedures or policies.
  • Reviewed staff work and gave comprehensive and constructive feedback.

Cashier

The Children’s Place. Tsawwassen Mills
08.2016 - 09.2017
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Worked closely with front-end staff to assist customers to provide information
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Delivered high level of customer service to patrons using active listening and engagement skills and product advise.
  • Trained new team members in cash register operation, stock procedures and customer services.

Teacher's Assistant

Ministry Of Education
08.2012 - 11.2014
  • Offered extra effort to students with special needs for accommodation, assistance and assessment.
  • Mentored and tutored individual students needing additional help.
  • Tutored struggling students individually and in small groups to reinforce learning concepts.
  • Supported classroom activities, tutoring, and reviewing work.
  • Helped with grading assignments and tests, providing constructive feedback to students based on results.
  • Maintained safety and security by overseeing students in recess environments.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.


Education

Bachelor of Science -

Assam Agricultural University
Assam, India
07.2000

Diploma in Elementary Education - Elementary School Teaching

Krisna Kanta Handique Open University
Guwahati, Assam
10-2014

Skills

  • People Skills
  • Planning & Organizing
  • Team Management
  • Verbal and Written Communication
  • Supervision & Leadership
  • Analytical thinking
  • Coaching and mentoring
  • Goal setting
  • Work planning and prioritization
  • Documentation and reporting
  • Reliable & Trustworthy
  • Data Management
  • Customer Service
  • First Aid/CPR
  • Team Building
  • Client advocacy
  • Mental health support
  • Behavior monitoring
  • Crisis response
  • Client records management
  • Empathy development
  • Client needs assessment
  • Office administration
  • Social work

Certification

Advanced mental health crisis certified.

Person centered active support trained.

First Aid Certificate with CPR.

Web design certified from BCIT.

MANDT certified.

Additional Information

Class 5 driving license

Fully vaccinated

Languages

English
Hindi
Punjabi

Timeline

Coordinator and Team Leader

Community Living Society
03.2019 - 12.2021

Counselor

Community living Society
10.2017 - Current

Cashier

The Children’s Place. Tsawwassen Mills
08.2016 - 09.2017

Teacher's Assistant

Ministry Of Education
08.2012 - 11.2014

Bachelor of Science -

Assam Agricultural University

Diploma in Elementary Education - Elementary School Teaching

Krisna Kanta Handique Open University

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Anjana Bharali