Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Hi, I’m

Anjana Anto

Sydney,NS

Summary

4 Years of experience in providing end-client customer support to technical, hospitality and business industries. Recognized for delivering exceptional customer service by demonstrating strong problem-solving skills and exceeding team productivity targets in a high-volume fast-paced setting. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.

Overview

6
years of professional experience
1
Certification

Work History

Tim Hortons

Cashier, Team Member
06.2022 - Current

Job overview

  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Vodafone Inc.

Customer Support Specialist
07.2018 - 03.2022

Job overview

  • Achieved 100%customer satisfaction by providing friendly customer service, and accurate solutions to customers concerns
  • Processed a total of at least 100 registrations daily by updating client information
  • Delegated tasks to peers to facilitate a smooth workflow, resulting in cutting down estimated completion time by 20%
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Responded to customer calls and emails to answer questions about products and services.

Education

Cape Breton University
Sydney, NS

Post-Baccalaureate Diploma in Supply Chain Management
05.2024

LinkedIn Learning

Build Your Skills in Customer Service
04.2022

LinkedIn Learning

Become A Sales Representative
04.2022

University of Calicut
Calicut, India

Bachelor of Commerce
04.2021

Skills

  • Windows, Android, iOS, Mac OS, Linux
  • Microsoft Office 365, word, PowerPoint, Excel
  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Cash Handling
  • Cleaning and sanitizing
  • Time management skills
  • Customer Relations
  • Inventory Management
  • Problem-Solving

Websites

Certification

  • Financial Performance Certificate, M/S Bharath Engineering CO. - March 2021

Timeline

Cashier, Team Member

Tim Hortons
06.2022 - Current

Customer Support Specialist

Vodafone Inc.
07.2018 - 03.2022

Cape Breton University

Post-Baccalaureate Diploma in Supply Chain Management

LinkedIn Learning

Build Your Skills in Customer Service

LinkedIn Learning

Become A Sales Representative

University of Calicut

Bachelor of Commerce

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Anjana Anto