Harman Harman
Nova Scotia
Summary
Highly skilled and detail-oriented Senior Technical Support professional seeking to leverage my expertise in complex problem-solving, multitasking, and communication to transition into an Air Traffic Controller role. With 4 years of experience in technical support and customer service roles,
I am eager to apply my skills and experience to ensure safe and efficient air traffic operations. I am confident that my strong work ethic, ability to remain calm under pressure, and passion for aviation make me an ideal candidate for this role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Technical Support Advisor
Concentrix Technologies Services Ltd
06.2023 - Current
- Coordinating with customers to understand their technical issues, provide timely updates, and ensure that their issues are resolved to their satisfaction.
- Reduced response times for support tickets by streamlining internal processes and cross-team collaboration.
- Served as a liaison between customers and engineering teams, facilitating effective communication and swift problem resolution.
- Increased customer satisfaction by resolving complex technical issues promptly and efficiently.
- Provided remote support to global clients, adapting to diverse time zones, regions, and cultural contexts
Customer Experience Associate
Scotia Plaza Main Branch
09.2022 - 06.2023
- Maintained extensive knowledge of company products to recommend items aligned with customer needs.
- Have verified sales experience in financial services industry, particularly in managing Retail Products, Foreign Exchange and commercial deposits
- Possess digital literacy and proficiency in various devices, such as smartphones, tablets, laptops, and other similar gadgets.
- Effective communication to identify client requirements, provide advice and solutions that prioritize client satisfaction, and proactively address client concerns during initial interaction.
- Suggested operational improvements to enhance quality, improve production times and reduce costs
Support Advisor
Teleperformance
08.2021 - 09.2022
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Mentored junior advisors, fostering a supportive team environment focused on growth and learning.
- Provided guidance on investment options, helping clients make informed decisions to achieve their financial goals.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
- Optimized operational efficiency by implementing CRM system tailored to advisory services.
Education
Post-Secondary Diploma - Motive Power Technician
St Clair College
Windsor, ON06.2021
Skills
- Technical Support and Assistance skills
- Effective communication skills and Teamwork
- Analytical Thinking
- Customer Account Management
- Data Entry and Maintenance
- Escalation handling
- Situational awareness and risk assessment
- Adaptability and decision-making in high-pressure environments
Certification
Investment Funds in Canada (IFC)
Issued by Canadian Securities Institute
Timeline
Senior Technical Support Advisor
Concentrix Technologies Services Ltd
06.2023 - Current
Customer Experience Associate
Scotia Plaza Main Branch
09.2022 - 06.2023
Support Advisor
Teleperformance
08.2021 - 09.2022
Investment Funds in Canada (IFC)
Issued by Canadian Securities Institute
Post-Secondary Diploma - Motive Power Technician
St Clair College
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