Overview
Work History
Education
Skills
Timeline
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Anjan Jyoti Das

Guwahati,Assam

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Tech Mahindra
08.2016 - 09.2019
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Updated account information to maintain customer records.
  • Provided primary customer support to internal and external customers.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Associate Mechanical Engineer

Thermal Power Plant
10.2013 - 06.2016
  • Collaborated closely with vendors to source high-quality materials at competitive prices for project completion.
  • Presented project updates to upper management, ensuring clear communication and alignment on goals and progress throughout each initiative.
  • Reduced production costs through innovative redesigns of existing machinery, increasing efficiency.
  • Contributed significantly towards achieving company''s annual cost-saving target through innovative design changes without compromising functionality or reliability of the product.

Education

Bachelor of Arts -

Indira Gandhi Open University
Guwahati, Assam
04.2023

Diploma - Mechanical Engineering

Shri Ram Polytechnic
Panipat, Haryana
08.2013

Skills

    Customer service

    Data Entry

    Team work

    Technical Skills

    Attention To Detail

Timeline

Customer Service Representative

Tech Mahindra
08.2016 - 09.2019

Associate Mechanical Engineer

Thermal Power Plant
10.2013 - 06.2016

Bachelor of Arts -

Indira Gandhi Open University

Diploma - Mechanical Engineering

Shri Ram Polytechnic

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Anjan Jyoti Das