Anjaly Viswam
Hamilton,Canada
Summary
Empathetic and results-driven Customer Service professional with 6+ years of experience delivering exceptional client support across retail, corporate, and international settings. Skilled in resolving inquiries, troubleshooting issues, and building rapport with diverse customers. Adept at adapting to fast-paced environments, learning new technologies, and providing expert solutions. Committed to delivering positive customer experiences with professionalism and integrity.
Overview
7
7
years of professional experience
Work History
Store Associate
Dollarama
Dundas, Canada
12.2024 - 01.2025
- Delivered friendly, prompt, and accurate customer service in a high-volume retail setting.
- Operated POS systems with accuracy and efficiency.
- Assisted in receiving, stocking, and maintaining merchandise presentation standards.
- Maintained store cleanliness and organization to enhance the shopping experience.
- Adapted quickly to changing priorities and fast-paced demands.
Office Assistant
Indicaa Group Ltd
Dubai, UAE
01.2021 - 04.2023
- Managed customer inquiries via phone, email, and in person, ensuring timely resolution.
- Supported day-to-day office operations and coordinated with team members to meet deadlines.
- Demonstrated flexibility in handling a variety of customer concerns and administrative tasks.
- Provided guidance to colleagues, fostering teamwork and productivity.
Customer Service Associate
Temptation International LLC
Dubai, UAE
04.2018 - 09.2020
- Provided exceptional customer service for retail and e-commerce clients.
- Resolved technical and non-technical customer concerns, often within strict timeframes.
- Processed orders, returns, and requests accurately while maintaining customer records.
- Gained in-depth product knowledge to provide effective solutions and recommendations.
- Collaborated across departments to improve service delivery and customer satisfaction.
Education
Bachelor of Science - Biotechnology
Amrita School of Biotechnology
Kerala01.2012
Skills
- Customer Service
- Technical Support
- Problem Resolution
- Conflict Management
- Communication
- Interpersonal Skills
- Multitasking
- Time Management
- Retail Operations
- Office Operations
- Team Collaboration
- Leadership
- IOS
- MacOS
- Technology Familiarity
- Accurate Data Entry
- Account Notation
Certificates And Training
- University of Toronto - School of Continuing Studies, Certificate in Human Resources Management, #X549846, 04/01/24
- Worksite Safety, WHMIS 2015, #39T2R6GLHLLX24, 07/01/24
Timeline
Store Associate
Dollarama
12.2024 - 01.2025
Office Assistant
Indicaa Group Ltd
01.2021 - 04.2023
Customer Service Associate
Temptation International LLC
04.2018 - 09.2020
Bachelor of Science - Biotechnology
Amrita School of Biotechnology
Similar Profiles
Rahilkumar PatelRahilkumar Patel
Team Leader at DollaramaTeam Leader at Dollarama
Hirali RabariHirali Rabari
Store Associate at DollaramaStore Associate at Dollarama
Arjun Nandanath MadathilArjun Nandanath Madathil
SAP ABAP Consultant at DollaramaSAP ABAP Consultant at Dollarama
MARCELA GARCIAMARCELA GARCIA
Cashier/ Merchandiser at DollaramaCashier/ Merchandiser at Dollarama
Anthonia ElemosoAnthonia Elemoso
HR Generalist / Project Logistics Coordinator at Traffic TechHR Generalist / Project Logistics Coordinator at Traffic Tech