Anjaly Pottanattu
Campbell River,BC
Summary
Dedicated Shift Leader promotes quality assurance, issue resolution, and team collaboration. Excels at troubleshooting and supervising talented teams. Works to facilitate teams to develop action plans to address issues and presents solutions to management and key stakeholders.
Overview
3
3
years of professional experience
Work History
Shift Supervisor
Subway
Campbell River, BC
10.2023 - Current
- Provided on-the-job training to new staff members.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Conducted weekly inventory of supplies, equipment, and food items.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of daily transactions and deposits.
- Communicated clearly with employees regarding job duties, expectations, and policies.
Fashion Associate
Walmart
Niagara Falls, ON
03.2023 - Current
- Assisted customers with selecting merchandise and provided fashion advice.
- Organized clothing racks and displays to promote new items.
- Informed customers of upcoming sales, promotions, and special events.
- Replenished stock on the selling floor as needed according to company standards.
- Provided excellent customer service by greeting customers in a friendly manner.
Front Desk Receptionist
Ramada
Niagara Falls, Ontario
03.2022 - 10.2023
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
Customer Service Representative
Cliffton group
Niagara Falls, ON
03.2022 - 10.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Education
Diploma of Tourism Management And Bussiness Developement - Tourism And Hospitality
Niagara College
Welland, ON04-2023
High School Diploma -
Deepthi Hss Thalore
Thrissur06-2020
Skills
- Inventory Control
- Customer-Oriented
- Labor and food cost control
- Safety reviews
- Business Development
- Safety awareness
- Training and mentoring
- Financial Management
Timeline
Shift Supervisor
Subway
10.2023 - Current
Fashion Associate
Walmart
03.2023 - Current
Front Desk Receptionist
Ramada
03.2022 - 10.2023
Customer Service Representative
Cliffton group
03.2022 - 10.2022
Diploma of Tourism Management And Bussiness Developement - Tourism And Hospitality
Niagara College
High School Diploma -
Deepthi Hss Thalore