ANJALI THAKUR
Calgary,AB
Summary
Service-oriented hospitality professional with track record of ensuring guest satisfaction and maintaining high standards. Known for strong focus on teamwork and achieving results, adaptable to changing needs. Expertise in managing guest requests and resolving issues with positive attitude.
Polished Hotel Concierge with exceptional qualifications in hospitality management. Dynamic and personable and well-versed in travel arrangements.
Hospitality professional with strong background in customer service and front desk operations, prepared to deliver outstanding guest experiences. Proven ability to manage guest inquiries and reservations effectively. Known for fostering team collaboration and adapting to dynamic environments, ensuring smooth operations and guest satisfaction.
Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful [Type] setting.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Concierge
Regal Security
02.2024 - 02.2025
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.
- Supported event planning efforts, contributing to the successful execution of memorable occasions.
- Responded to guest inquiries to maximize guest satisfaction.
- Created welcoming and comfortable environment for guests.
- Managed phone lines efficiently, directing calls to the appropriate departments or taking messages as needed.
- Maintained clean and organized front desk areas to uphold polished company image.
- Monitoring CCTV camera.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
City Convenience Store
Customer Service Represenative
10.2023 - 01.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
Security Site Supervisor
JP Security Service
03.2021 - 08.2023
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Recorded incident reports with detailed accounts of occurrences.
- Removed unauthorized persons from facility grounds.
- Managed and trained a team of security personnel for optimal performance in maintaining site safety.
- Maintained detailed logs of daily activities, providing accurate records for management review.
- Managed team schedules to provide effective security coverage for building needs.
- Wrote and submitted daily reports on security team operations.
- Enhanced site security by implementing surveillance systems and conducting regular patrols.
- Monitored alarm systems, responding promptly to alerts and coordinating appropriate action.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
Education
BACHELOR OF EDCATION - BACHELOR OF EDUCATION
BKM COLLEGE
INDIA01-2016
Bachelor of Arts -
S D P COLLEGE,
INDIA01-2009
Skills
- Customer service
- Event planning
- Safety awareness
- Communication skills
- Problem solving
- Time management
- Team leadership
- Active listening
- Training and mentoring
- Guest experiences
- Effective decision making
- Community relations
- Superior organization
- Hospitality service expertise
- Cash handling
- Multitasking and organization
- Team collaboration
- Front desk support
Issuing Authority
Ministry of the Solicitor General, Private Security and Investigative Services Branch, 416-212-1590, PSISB.Compliance@ontario.ca
Licence
Individual Security Guard, 50004201, 06/07/26, NA
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
- First Aid, CPR, and AED Certification - American Red Cross or American Heart Association.
- Successful completion of Vulnerable Police Record check within last 6 month.
- Current immunizations,including a TB test.
Timeline
Concierge
Regal Security
02.2024 - 02.2025
City Convenience Store
Customer Service Represenative
10.2023 - 01.2024
Security Site Supervisor
JP Security Service
03.2021 - 08.2023
BACHELOR OF EDCATION - BACHELOR OF EDUCATION
BKM COLLEGE
Bachelor of Arts -
S D P COLLEGE,
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