Anjali Sharma
Saskatoon,SK
Summary
Detail-oriented Server Engineer with proven skills in network troubleshooting, server configuration, and data backup strategies. Committed to enhancing customer satisfaction through effective problem-solving and collaboration.
Overview
1
1
year of professional experience
Work History
Server Engineer
TD Bank
Toronto, Ontario
05.2025 - 08.2025
- Developed and implemented backup procedures to ensure data integrity and recovery.
- Collaborated with teams to troubleshoot network connectivity and server issues.
- Configured server operating systems to meet customer requirements and standards.
- Set up virtual private networks for secure remote access to the company's resources.
Customer Service Representative
teleperformance
Toronto, Ontario
04.2024 - 03.2025
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Identified opportunities for upselling additional products or services based on customer needs.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Conducted regular follow-up calls with customers after resolving their issues.
Education
Associate of Applied Science - Information Technology
Loyalist College of Applied Arts And Technology
Toronto, ON04-2023
Non Medical
Scholar Fields Public School
Patiala,punjab04-2020
Skills
- Network troubleshooting
- Server configuration
- Data backup strategies
- Customer relationship management
- Web security
- Hardware troubleshooting
- Project estimate preparation
- Server hardware maintenance
Timeline
Server Engineer
TD Bank
05.2025 - 08.2025
Customer Service Representative
teleperformance
04.2024 - 03.2025
Associate of Applied Science - Information Technology
Loyalist College of Applied Arts And Technology
Non Medical
Scholar Fields Public School
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