Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Anjali Sharma

Vancouver,BC

Summary

Dynamic and results-driven professional with a proven track record at Apple Store, excelling in customer service and communication. Adept at troubleshooting technical issues and enhancing customer experiences. Bilingual with strong leadership skills, committed to fostering teamwork and achieving objectives while maintaining high standards of service and support.

Overview

1
1
year of professional experience

Work History

Sales Associate/Customer Service Representative

Apple store
Mississauga
06.2024 - 05.2025
  • Interacted with customers to identify needs and recommend suitable Apple products and services.
  • Maintained knowledge of Apple's latest offerings, services, and sales processes.
  • Assisted customers with troubleshooting technical issues and setting up new devices.
  • Processed sales transactions, managed payments, and coordinated order management.
  • Managed store environment, maintained inventory, and facilitated pick-ups and deliveries.
  • Collaborated within a team to achieve store objectives while supporting colleagues.
  • Analyzed customer issues, developed solutions, and escalated complex problems as required.
  • Ensured positive customer experiences through exceptional service and support.

Security Guard Supervisor

Paladin Security
Brampton
03.2024 - 04.2025
  • Oversaw daily operations of security team, ensuring adherence to company policies.
  • Assigned duties and monitored performance to optimize team efficiency.
  • Coordinated activities with departments to enhance overall security measures.
  • Trained new staff on job responsibilities and safety protocols.
  • Provided ongoing training and guidance to existing personnel for skill enhancement.
  • Investigated security incidents, implementing corrective actions as necessary.
  • Prepared detailed incident reports documenting all relevant findings.
  • Conducted risk assessments to identify potential security threats and developed mitigation strategies.

Education

Bachelors of businesses administration -

York University
Toronto
01.2024

Skills

  • Customer service
  • Communication skills
  • Computer literacy
  • Time management
  • Restaurant experience
  • Microsoft Word
  • Microsoft Excel
  • Guest services
  • Documentation review
  • Leadership
  • Bilingual
  • Food service

Languages

  • English
  • Hindi
  • Punjabi

Timeline

Sales Associate/Customer Service Representative

Apple store
06.2024 - 05.2025

Security Guard Supervisor

Paladin Security
03.2024 - 04.2025

Bachelors of businesses administration -

York University

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Anjali Sharma