Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Anjali Sharma

Cornwall,ON

Summary

Dedicated to supporting emotional, social and academic development of young children. Trained in developmental stages and knowledgeable about offering safe, nurturing environments to boost learning. Desire to complement education-based strategies with techniques to promote overall health and wellness.

Overview

6
6
years of professional experience

Work History

Supervisor

Tim Hortons
02.2024 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Customer Service Representative

Verizon
07.2021 - 11.2023
  • Provided primary customer support to internal and external customers.
  • Responded proactively and positively to rapid change.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Material Coordinator

Lumenwerx
01.2019 - 06.2021
  • Reduced downtime in production by ensuring timely delivery of materials to various departments.
  • Managed receiving operations and proper storage of incoming materials.
  • Do the cyclical,physical and end of the year inventory.
  • Processes and documents in ERP return of goods as required following established procedures.
  • Ensure smooth operation of ERP system.

Education

Early Childhood Education

St Lawrence College
Cornwall, ON
09-2026

Computing Support

Lester B Pearson School Board
Verdun, QC
01.2018

Electronics And Communications Engineering

Yamuna Group of Institution
India
08.2015

Skills

  • Data Management
  • Order and Refund Processing
  • Microsoft Excel
  • Python
  • Linux
  • Trouble Shooting
  • Server 2008 (Configuration AD-DS,DNS,DHCP)

    • Certifications:

    First Aid and CPR Training

Languages

English
Native or Bilingual
French
Professional Working
Hindi
Native or Bilingual

Timeline

Supervisor

Tim Hortons
02.2024 - Current

Customer Service Representative

Verizon
07.2021 - 11.2023

Material Coordinator

Lumenwerx
01.2019 - 06.2021

Early Childhood Education

St Lawrence College

Computing Support

Lester B Pearson School Board

Electronics And Communications Engineering

Yamuna Group of Institution

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Anjali Sharma