ANJALI SAHU
Summary
Talented Lending specialist with proven track record of providing financial services to clients while managing complex loan transactions. Possesses deep understanding of credit analysis, loan origination and closing. Offers great time management and task prioritization skills. Highly skilled Loan Specialist with expertise in data accuracy and security. Hardworking professional with over 1 year of assisting clients, scheduling payments and reviewing credit histories. Knowledgeable in all credit procedures.
Overview
5
5
years of professional experience
Work History
Lending Specialist
Fairstone
02.2023 - Current
- Explained very technical financial information to applicants in easy to understand language.
- Processed loan applications and monitored progress from start to finish.
- Developed and maintained relationships with customers, lenders and other third parties.
- Assisted customers with completing loan applications and other paperwork.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Identified opportunities to cross-sell and upsell loan products to customers.
Assistant Manager
Suzy Sheir
08.2022 - 02.2023
- Meeting sales plans by effectively utilizing available resources to maximize business opportunities and respond strategically and promptly to fluctuations in the business
- Create reports on long-term and short-term financial data and business performance, including developing graphs to support forecasting activities.
- Providing coaching and ensuring accountability for team members in order to achieve or exceed sales goals through effective customer service and product knowledge
- Being an ambassador for the highest standard of customer service by leading by example and holding the team accountable to Suzy customer service standards
- Ensuring the store s visual presentation and branding standards are in accordance with company standards
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Protecting the company s assets and profits by ensuring loss prevention policies are respected by all team members in the store
Head Cashier
The Home Depot
01.2020 - 09.2022
- Completing the required safety training, eliminating risks as soon as they arise, reporting unsafe situations to the manager on duty, and working properly so as not to put themselves, their coworkers, their vendors, or their customers in danger
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Sales Associate
Reitman’s Retail store
04.2019 - 12.2020
- Deliver exceptional customer service including providing product knowledge to our customers
- Working as a team to achieve goals
- Balance serving our customers with other tasks in the store
- Maintaining a world class environment throughout the store.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
Customer Service Representative
Seven Eleven
01.2019 - 06.2019
- Assist Manager and Senior Shift Supervisor with day-to-day operations, including daily reports and interviewing/training new Product Demonstrators as required
- Provide excellent customer services, including assessing the needs of the customer to best recommend products
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Business Administration -
Northern Alberta Institute of Technology (NAIT)
2022
Diploma - Business Administration
Northern Alberta Institute of Technology (NAIT)
2020
Skills
- Microsoft applications including Word, Excel, and PowerPoint
- Excellent leadership and interpersonal skills
Languages
English
Full Professional
Hindi
Full Professional
Timeline
Lending Specialist
Fairstone
02.2023 - Current
Assistant Manager
Suzy Sheir
08.2022 - 02.2023
Head Cashier
The Home Depot
01.2020 - 09.2022
Sales Associate
Reitman’s Retail store
04.2019 - 12.2020
Customer Service Representative
Seven Eleven
01.2019 - 06.2019
Bachelor of Business Administration -
Northern Alberta Institute of Technology (NAIT)
Diploma - Business Administration
Northern Alberta Institute of Technology (NAIT)