ANJALI RAMANI
Toronto,ON
Summary
Banking professional with 2 years of experience in financial services, known for delivering exceptional client service and building strong relationships. Skilled in identifying risks, resolving financial discrepancies, and ensuring regulatory compliance. Adept at analyzing transactions and assisting customers with fraud-related concerns. Seeking to apply analytical and problem-solving skills in an AML role to support risk management and compliance efforts.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Financial Advisor
Scotiaplaza, Scotiabank
Toronto, Ontario
04.2024 - 06.2024
- Conducted client due diligence (CDD) by assessing financial profiles, investment history, and risk tolerance to provide tailored financial solutions.
- Evaluated customer financial transactions and investment patterns, ensuring adherence to compliance policies and regulatory requirements.
- Managed risk within client portfolios by carefully selecting appropriate investments and maintaining proper asset allocation.
- Recommended investment solutions while adhering to AML policies and regulatory guidelines.
- Built strong client relationships while maintaining confidentiality and ethical banking standards.
Customer Experience Associate
Scotiabank
Toronto, Ontario
07.2023 - 04.2024
- Handled transactions for 80+ customers daily, maintaining a 9/10 Customer Pulse Score through accurate processing and efficient issue resolution.
- Handled cash ordering, flow, inventory, and secure shipments, ensuring optimal liquidity and compliance.
- Performed KYC (Know Your Customer) verification, ensuring customer identity authentication and compliance with AML regulations.
- Identified and escalated suspicious transactions, coordinating with the Fraud Department to resolve cases and support risk management.
- Educated customers on secure banking practices and compliance measures.
Education
Post-Degree Certificate - Human Resource Management
York University
Toronto, ON09.2023
Post Graduate Certificate - Financial Planning
Seneca College of Applied Arts And Technology
Toronto12.2022
BBA - Business Administration (Honours)
Ahmedabad University
Ahmedabad, India11.2020
Skills
- AML & Risk Management: Transaction Monitoring, Fraud Detection, CDD, KYC, Risk Assessment
- Technical Tools: Microsoft Excel, SQL, Power BI, Tableau, Data Analysis
- Financial Operations: Compliance Reporting, Financial Investigations, Account Reviews
- Soft Skills: Client Relations, Problem-Solving, Attention to Detail, Collaboration
Certification
Canadian Securities Course (CSC)
Timeline
Financial Advisor
Scotiaplaza, Scotiabank
04.2024 - 06.2024
Customer Experience Associate
Scotiabank
07.2023 - 04.2024
Post-Degree Certificate - Human Resource Management
York University
Post Graduate Certificate - Financial Planning
Seneca College of Applied Arts And Technology
BBA - Business Administration (Honours)
Ahmedabad University
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