ANJALI RAMANI
Toronto,ON
Summary
Highly motivated and results-driven professional with a strong foundation in finance.With hands-on experience in banking, I bring a keen understanding of financial markets, risk management, and investment strategies. Proven ability to deliver exceptional results in dynamic and client-focused environments. Seeking a challenging financial role to leverage my analytical skills, industry knowledge, and dedication to achieving financial excellence.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Experience Associate
Scotiabank
07.2023 - Current
- Demonstrated a deep understanding of Scotiabank's products and services, assisting customers in making informed decisions that align with their financial goals.
- Proactively identified and resolved customer concerns, ensuring high satisfaction levels and contributing to the overall positive customer experience.
- Achieved top-tier customer feedback scores by consistently providing exceptional service.
- Identified opportunities to cross-sell additional banking products and services based on customer needs and preferences, contributing to revenue generation.
Customer Service Representative
Pizza Nova
07.2022 - 04.2023
- Delivered exceptional order processing support to 160 Ontario stores ensuring over 95% accuracy in order fulfillment within a one-year period.
- Managed average of 200 calls per day; gave boost to sales using appropriate persuasive and negotiating skills
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Post-Degree Certificate - Human Resource Management
York University
Toronto, ON09.2023
Post Graduate Certificate - Financial Planning
Seneca College of Applied Arts And Technology
North York, ON12.2022
BBA - Bachelor of Business Administration
Ahmedabad University
Gujarat, India05.2020
Skills
- Customer Service and Assistance
- Team-Oriented and Cooperative
- Self-Driven
- Problem-Solving Ability
- Time Management
- Sales Expertise
Certification
Canadian Securities Course ( CSC )
Timeline
Customer Experience Associate
Scotiabank
07.2023 - Current
Customer Service Representative
Pizza Nova
07.2022 - 04.2023
Post-Degree Certificate - Human Resource Management
York University
Post Graduate Certificate - Financial Planning
Seneca College of Applied Arts And Technology
BBA - Bachelor of Business Administration
Ahmedabad University
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