ANJALI RAJALEKSHMI

· Provided remote desktop support for end-users experiencing technical difficulties.

· Provided remote desktop support to resolve technical issues quickly and efficiently.

· Developed documentation for standard operating procedures related to desktop support activities.

· Provided remote desktop support over VPN connections using Remote Desktop Protocol.

· Assisted users in resolving application-related issues by providing remote desktop support.

• Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
• Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
• Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
• Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency.
• · Identified and solved technical issues with variety of diagnostic tools.

• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Streamlined checkout process for increased efficiency and reduced waiting times.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Operated cash register and accurately processed payments, returns, and exchanges.
• · Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
• · Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.