Anjali Puthukodath
Cambridge,Ontario
Summary
Dedicated Service Professional with practiced interactive skills to deliver premium customer service to clients. Works effectively with cross functional teams to ensure operation and service excellence. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
1
1
Certification
Work History
SUPERVISOR
Tim Hortons
08.2022 - Current
- Schedule and organize work shifts, ensuring optimal staffing levels
- Serve 500 plus customers per day ensuring smooth workflow and timely completion of tasks.
- Train new employees in company policies, procedures, and customer service standards and sanitation standards are met through regular inspections.
- Resolve operational issues, customer complaints, and employee conflicts efficiently
- Manage cash transactions and reconcile cash drawers for accuracy
- Prepare list for low stock, empty items and give order for the same, after unloading count the items being delivered
TAX CONSULTANT
Acco - tax solutions
09.2020 - 07.2022
- Provided tax planning advice to a portfolio of 75 small business clients, and reducing the number of late filings by 50%
- Managed the preparation and filing of 200+ tax returns, ensuring compliance with all applicable tax laws and regulations.
- Implemented effective record-keeping systems for clients, simplifying future tax preparations and improving organization.
- Deal with accounting software's which helps to improve the accuracy and smooth functioning.
- Strategically advise clients on tax planning and preparation according to their financial situation
- Identified discrepancies in client records that could trigger audits or result in missed deductions or credits.
ADMINISTRATIVE ASSISTANT
Santa Monica Study Abroad
07.2018 - 08.2020
- Consult with universities and educational institutions and provide guidance to students on overseas education options
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
- Maintain a database over 400 clients and effectively scheduling meetings and coordinating calendars for multiple executives
- Reduced processing time by 20% by followup with clients and delegates. Leveraged interpersonal and communication skills to facilitate seamless work relations with staff and provide assistance as needed.
- Monitored office supplies and placed orders to replenish inventory as needed.
CUSTOMER SERVICE ASSOCIATE
Riya Travel Expert
05.2017 - 07.2018
- Understand clients' travel preferences and accurate cost estimates, tailoring solutions based on individual circumstances and recommend travel insurance
- Handled calls over 100 per day and achieve average customer service rating of 87%
- Provided training and support to new associates to help provide high-quality customer service
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Initiated new measures that improve customer service standards, reducing complaints by 56%.
Education
MBA - Finance And Marketing
Albertian Institute of Management
07.2017
Bachelor's in Commerce - Finance And Taxation
Barata Mata College
06.2015
Skills
- Customer Relationship Management
- Data entry, Troubleshooting
- Microsoft Office; Word,Excel,Outlook
- Accounting Software;Tally,Quickbooks
- Excellent Business Development Skill
- File management,Scheduling
- Interpersonal skill, multi tasking and decision making
Certification
- Pursuing Canadian Investment Fund Course (CIFC) By IFSE
- H&R Block Tax Course Certificate
- Project done at Apollo Tyres (6 months)
- Internship Riya Tours and Travels (6 Months)
- Tax Study Centre (Sales Tax Practice Diploma)
- National Centre for Labour & Learning (Sales Tax Practice Diploma)
Timeline
SUPERVISOR
Tim Hortons
08.2022 - Current
TAX CONSULTANT
Acco - tax solutions
09.2020 - 07.2022
ADMINISTRATIVE ASSISTANT
Santa Monica Study Abroad
07.2018 - 08.2020
CUSTOMER SERVICE ASSOCIATE
Riya Travel Expert
05.2017 - 07.2018
MBA - Finance And Marketing
Albertian Institute of Management
Bachelor's in Commerce - Finance And Taxation
Barata Mata College