Anjali Mohan Geetha
Kitchener,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Majorel
01.2023 - Current
- Provide end-to-end banking solutions and support
- Resolve complex queries and provide adequate support to customers
- Works for a US financial institution.
- Experience working with SAP core to provide business solutions.
- Experience in handling shipping and logistics
Technical Customer support
Concentrix
10.2022 - 01.2023
- Provide on-call technical customer support
- Troubleshoot issues and provide effective solutions.
Deli clerk
Sobeys
08.2022 - 10.2022
- Prepare and arrange deli products
- Provide customer service to meet their needs
- Increase the store sales by promoting products.
Customer Service Executive
Shriram Value Services
07.2019 - 01.2021
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
Education
Bachelor in Technology - Electronics and Communication Engineering
Kerala University
Skills
- Multitasking and Prioritization
- Problem Solving
- Verbal and Written Communication
- Customer service and support
- Call Management
- Shipping Procedures Understanding
- Customer Relationship Management (CRM)
- Interested to learn new skills
- Organize and prioritize the work
Languages
English
Full Professional
Hindi
Professional Working
Timeline
Customer Service Representative
Majorel
01.2023 - Current
Technical Customer support
Concentrix
10.2022 - 01.2023
Deli clerk
Sobeys
08.2022 - 10.2022
Customer Service Executive
Shriram Value Services
07.2019 - 01.2021
Bachelor in Technology - Electronics and Communication Engineering
Kerala University
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