Anjali Mehta
Winnipeg,MB
Summary
Adept at enhancing customer experiences and team efficiency, I leveraged strong communication and organizational skills at Shoppers Drug Mart to elevate customer satisfaction and streamline operations. My ability to provide empathetic customer service and lead with adaptability was instrumental in fostering brand loyalty and maintaining high safety standards.
Overview
4
4
years of professional experience
Work History
Beauty Advisor
Shoppers Drug Mart
03.2022 - Current
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Resolved customer complaints with empathy and efficiency, preserving brand reputation.
- Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
- Addressed customer inquiries promptly and professionally, resolving issues efficiently while maintaining a courteous demeanor.
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
Supervisor
Tim Hortons
04.2021 - 09.2024
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Enhanced communication within the team by holding regular meetings.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
Education
Business Management -
Humber College
Etobicoke, ON08-2020
Skills
- Customer service
- Organization and multitasking
- Flexibility and adaptability
- Attention to detail
- Customer consultation
- Strong communication and interpersonal skills
- Team collaboration
Languages
English
Hindi
Timeline
Beauty Advisor
Shoppers Drug Mart
03.2022 - Current
Supervisor
Tim Hortons
04.2021 - 09.2024
Business Management -
Humber College
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