Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Anjali Khatter

Ontario,ON

Summary

Enthusiastic and customer-focused individual with 2 years of experience in customer service. Skilled in handling diverse customer queries, providing technology assistance, and delivering prompt service. Seeking to apply my communication and problem-solving skills as a Library Assistant at London Public Library, ensuring a seamless customer experience.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Associate

Subway
01.2019 - 01.2021
  • - Provided exceptional customer service in a fast-paced environment, handling orders and ensuring customer satisfaction
  • - Resolved customer concerns regarding orders and refunds efficiently
  • - Maintained a clean and organized workspace and adhered to food safety guidelines

Education

Diploma - General Arts and Science

Fanshawe College
London, Ontario
08.2024

High School Diploma - Grade 12

India

Skills

  • - Outstanding Customer Service: Excellent verbal and written communication skills developed through interacting with customers and resolving issues
  • - Technology Assistance: Knowledge and experience using computer software, scanners, photocopiers, research databases, handheld devices such as iPads, e-readers, smartphones, and digital collections
  • - Information Services: Providing information, reference, and referral services, as well as readers' advisory services
  • - Problem-Solving: Proven ability to quickly assess and resolve customer issues in a fast- paced environment
  • - Teamwork: Experienced in working collaboratively with team members to ensure smooth operations
  • - Customer Relationship Management: Ability to handle a wide range of customer interactions and ensure a positive experience
  • - Multitasking: Capable of managing multiple tasks simultaneously while maintaining a high standard of service
  • - Adaptability: Comfortable working in dynamic environments and quickly adapting to new processes
  • - Enthusiasm and Creativity: Outgoing, creative, and a continuous learner

Certification

Customer Service Fundamentals – Coursera

References

Available upon request.

Timeline

Customer Service Associate

Subway
01.2019 - 01.2021

Diploma - General Arts and Science

Fanshawe College

High School Diploma - Grade 12

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Anjali Khatter