ANJALI DAGAR
Brampton,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Billing Analyst
Tribe
08.2023 - 11.2023
- Improved billing accuracy by conducting thorough audits and identifying discrepancies in invoice data.
- Streamlined billing processes for increased efficiency, implementing automated systems and software upgrades.
- Enhanced customer satisfaction with timely and accurate billing information, resolving disputes promptly and professionally.
- Collaborated with cross-functional teams to ensure proper application of contract terms and conditions during the billing process.
Logistics Coordinator
Kuehne + Nagel
10.2022 - 09.2023
- Enhanced supply chain efficiency by optimizing shipping schedules and routes.
- Streamlined inventory management for reduced waste and improved cost control.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Implemented a warehouse organization system that increased storage capacity and accessibility.
Customer Service Sales Representative
Walmart
10.2021 - 09.2022
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Maintained high levels of customer retention with proactive relationship-building strategies.
- Enhanced team performance, providing continuous training and support to new and existing representatives.
Education
International Business Management - Business Accountancy
Lambton College
Mississauga, ON12.2022
Bachelor of Commerce - Business
Kamla Nehru College
New Delhi06.2017
Skills
- Critical thinking - has ability to highlight possible outcomes or unintended consequences
- complex problem solving - good at identifying the problem and creating an action plan to solve it
- Customer Service - empathetic and good at effective communication
- active listening and quick learner
Languages
English
Full Professional
Hindi
Native or Bilingual
Certification
linkedln learning - | excel | power point | word | office 365 for administration | account payable |
udemy - AML, KYC and compliance
Timeline
Billing Analyst
Tribe
08.2023 - 11.2023
Logistics Coordinator
Kuehne + Nagel
10.2022 - 09.2023
Customer Service Sales Representative
Walmart
10.2021 - 09.2022
International Business Management - Business Accountancy
Lambton College
Bachelor of Commerce - Business
Kamla Nehru College
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