Anjali Chanana
Edgerton
Summary
Dynamic Tier 2 Technical Support Specialist at Telus Communications with a proven track record in advanced troubleshooting and customer service. Expert in resolving complex technical issues while fostering strong relationships with clients. Recognized for enhancing operational efficiency and maintaining high standards of communication and teamwork in fast-paced environments.
Overview
4
4
Languages
8
8
years of professional experience
Work History
Tier 2 Technical Support Specialist
Telus Communications
Edmonton, AB
10.2010 - 08.2016
Utilized back-end computer systems to troubleshoot order issues and resolve order defects within platform for agents and technicians.
Conducted follow-up troubleshooting to maintain desired results.
Consistently attended meeting sessions and updated knowledge base to support correct handling of technological issues.
Social Worker
ICYHIP
Edmonton, AB
09.2008 - 04.2009
Managed daily supervision of youth residents in group home to maintain adherence to established rules.
Prepared meals and administered medications to support daily care requirements.
Maintained accurate records to support operational continuity and reporting needs.
Established and maintained trust with youth to support positive interactions and safe development.
Education
HR Management
Macewan University
Edmonton06.2021
Social Work
Macewan University
Edmonton06.2008
Information And Computer Systems
Northern Alberta Institute of Technology
Edmonton06.2003
Skills
- Remote technical support
- Customer support
- Remote desktop support
- Software installation
- On-site technical support
- Application support
- Data recovery
- Operating systems expertise
- Advanced troubleshooting
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Microsoft windows and office
- Excellent communication
- Organizational skills
- Network support
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Remote support
- Relationship building
- Help desk support
- Desktop support
- Troubleshooting network issues
- Self motivation
- Hardware and software repair
- Technical troubleshooting
- Interpersonal skills
- Analytical thinking
- Customer service expert
- Professionalism
- Customer communication and empathy
- Interpersonal communication
- Written communication
- System testing
- Online chat support
- Support services
- Call management
- User support
- Tracking and documentation
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
French
Limited Working
Punjabi
Native or Bilingual
Timeline
Tier 2 Technical Support Specialist
Telus Communications
10.2010 - 08.2016
Social Worker
ICYHIP
09.2008 - 04.2009
HR Management
Macewan University
Social Work
Macewan University
Information And Computer Systems
Northern Alberta Institute of Technology