ANJALI ANJALI
Brampton,ON
Summary
Focused on providing professional service and support to every visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills. Detail-oriented professional with experience in records management, Microsoft Office and customer service. Frequently praised as hard-working by peers, I can be relied upon to help your company achieve its goals.
Overview
6
6
years of professional experience
Work History
Office Administrator
Alliance immigration
Brampton, ON
03.2022 - Current
- Supported office manager with proactive correspondence management, document coordination and customer relations
- Produced high-quality communications for internal and external use
- Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions
- Interacted with customers by phone, email or in-person to provide information
- Maintained open communication with customers to foster positive relations and provide updates on issues
- Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
Shift Manager
City South Pizza
01.2021 - Current
- Managed schedules, accepted time off requests and maintained coverage for shifts
- Documented receipts, employee hours and inventory movement
- Positioned skilled staff in key areas throughout shift to optimize department productivity
- Spearheaded training initiatives to improve employee performance and bottom-line business results
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines
- Evaluated store performance and incorporated feedback to implement improvement plans
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
- Addressed inquiries, resolved customer issues and managed customer relations
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Improved customer service wait times to mitigate complaints
- Packing
Line Lead
ACE
01.2019 - 02.2021
- Analyzed all aspects of corporate logistics to determine most cost-effective and efficient means of transporting products and supplies
- Supervised activities of workers engaged in receiving, storing, testing and shipping products and materials
- Collaborated with manager on performance-related issues and employee performance reviews
- Coordinated staff, parts and process flow to minimize work in progress, eliminate shortages and maximize productivity.
Packer
Amazon
01.2018 - 02.2019
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment
- Picked products for specific routes and estimated weight, height and center of balance to calculate precise placements
- Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines
- Checked packing slips and other documentation to appropriately box items requested by clientele.
Bookkeeper
Save tax solutions
Malton, ON
01.2018 - 07.2018
- Operated 10-key calculators, typewriters and copy machines to perform calculations and produced documents
- Performed financial calculations, such as amounts due, interest charges, balances, discounts, equity and principal
- Received, record and bank cash, checks and vouchers
- Managing the accounts by keeping the book records in the system to keep the data systematically in the accounts
Education
SUPPLY CHAIN MANAGEMENT Business
ST. LAWRENCE
TORONTO
INTERNATIONAL BUSINESS MANAGEMENT Business
Cambrian college of arts and technology
MASTER - CHEMISTRY
MOHINDRA COLLEGE PATIALA
BACHLOR - SCIENCE
NIILM UNIVERSITY
High School Diploma - undefined
Govt. Sr. sec school siwan
undefined
DAV SENIOR SECONDARY SCHOOL SIWAN
Skills
- Call Transfers
- Managing Operations and Efficiency
- Cash Handling
- Greet Guests
- Microsoft Office
- Inbound Phone Call Handling
- Time Management
- Inquiry Requests
- Correspondence and Office Documents
- Team Management
Languages
English
Punjabi
Hindi
Timeline
Office Administrator
Alliance immigration
03.2022 - Current
Shift Manager
City South Pizza
01.2021 - Current
Line Lead
ACE
01.2019 - 02.2021
Packer
Amazon
01.2018 - 02.2019
Bookkeeper
Save tax solutions
01.2018 - 07.2018
SUPPLY CHAIN MANAGEMENT Business
ST. LAWRENCE
TORONTO
INTERNATIONAL BUSINESS MANAGEMENT Business
Cambrian college of arts and technology
MASTER - CHEMISTRY
MOHINDRA COLLEGE PATIALA
BACHLOR - SCIENCE
NIILM UNIVERSITY
High School Diploma - undefined
Govt. Sr. sec school siwan
undefined
DAV SENIOR SECONDARY SCHOOL SIWAN
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