Anjali Andrews
Kamloops,BC
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
7
7
years of professional experience
Work History
Business Immigration Analyst
Fragomen Immigration Services India Private Limited
Cochin, Kerala
10.2021 - 03.2025
- Collaborated with central audit team to oversee diverse immigration audits.
- Analyzed and interpreted data to ensure compliance and accuracy.
- Processed visa and immigration services with accurate and complete applications.
- Coordinated closely with attorneys regarding client's individual circumstances in order to provide accurate advice on their rights under the law.
- Conducted training sessions for staff to explain immigration rules and regulations.
- Performed detailed review of clients' documentation and records in order to verify accuracy and completeness.
- Analyzed legal documents for discrepancies to streamline procedures and avoid delays.
- Reviewed and visas, passports and immigration applications to verify adherence to requirements.
- Drafted petitions for various types of immigrant visa applications such as employment-based visas and family-based visas.
- Documented daily data related to investigations and findings.
- Worked with cross-functional teams to achieve goals.
- Completed day-to-day duties accurately and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked effectively in team environments to make the workplace more productive.
Associate
Wipro
Cochin, Kerala
01.2021 - 08.2021
- Facilitated banking operations in UAE through effective support in Associate role.
- Delivered customer service for inquiries and resolved complaints efficiently.
- Built strong relationships with customers by providing attentive service.
- Maintained up-to-date knowledge of sales and promotions, achieving targets consistently.
- Introduced new services to customers and addressed queries promptly.
- Greeted customers to determine wants or needs.
- Assisted with customer requests and answered questions to improve satisfaction.
Customer Service Executive
Muthoot Fincorp Ltd
Cochin, Kerala
12.2017 - 07.2018
- Contacted customers about potential service upgrades, new services and account changes.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Answered questions from customers by phone and email, offering company details, and policy information as requested.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Monitored customer feedback regularly to identify areas for improvement in services offered.
- Collected deposits or payments and arranged for billing.
- Mentored junior team members and managed employee relationships.
- Maintained accurate records of customer interactions, transactions and comments in the database system.
- Took special orders in person and over telephone, generating additional revenue every month.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Contacted supervisor immediately when issues required escalation to avoid lost revenue.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Updated system with order specifics and customer details, preferences, and billing information.
- Supported sales team members to drive growth and development.
- Assisted in the cashier role.
Education
Master of Arts - Commerce
MG University
Kerala, India05-2020
Bachelor of Arts - Commerce
MG University
Kerala, India03-2016
Skills
- Customer service
- Data analysis
- Team collaboration
- Employee training
- Effective communication
- Problem solving
- Cross-functional coordination
- Customer relationship management
- Queue management
- Documentation and notes
- Visa processing
- Audit coordination
- Petition drafting
- Record verification
- Empathy and sensitivity
- Document review
References
References available upon request.
Timeline
Business Immigration Analyst
Fragomen Immigration Services India Private Limited
10.2021 - 03.2025
Associate
Wipro
01.2021 - 08.2021
Customer Service Executive
Muthoot Fincorp Ltd
12.2017 - 07.2018
Master of Arts - Commerce
MG University
Bachelor of Arts - Commerce
MG University
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