Anjal Jassal

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Took payment information and other pertinent information such as addresses and phone numbers to place orders.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Provided primary customer support to internal and external customers.
• Analyzed customer service trends to discover areas of opportunity and provide feedback to management.

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Answered multi-line phone system and transferred callers to appropriate department or staff member.
• Collected room deposits, fees, and payments.

• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Restocked and organized merchandise in front lanes.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Lifted up to 50 pounds at once.