ANJA STANKOV

Introduced quarterly Program Increment (PI) planning, leading the coordination of 15 agile pods across more than 30 product owners. Reengineered the planning process to accommodate the ad-hoc nature of delivery team workflows, establishing a system of continuous planning, with updates formally showcased to partners quarterly. This approach enhanced platform capacity forecasting and strengthened relationships with both technical teams and external partners.

Re-engineered agile processes for CIBC’s Digital & Enablement teams, improving efficiency and project execution. Developed onboarding materials and a structured process to support new product owners. Designed a prioritization framework and streamlined project and resource assignment, reducing SLA from handover to kickoff by one week.

Led the delivery of large-scale projects in collaboration with industry leaders like Microsoft and Salesforce, enhancing digital capabilities such as virtual meetings and booking features. Managed product strategy, business cases, roadmaps, financial forecasting, and cross-functional teams to drive successful product launches and continuous improvement. Developed a strong product mindset, aligning the long-term product vision with the bank’s strategy for competitive advantage.

Optimized processes to enhance efficiency and reduce errors, implementing a key change that decreased application rejections by 90%. Re-designed the client journey, cutting SLA timelines from 5 days to 2 days. Provided training and mentorship to new team members, serving as their primary point of contact to ensure seamless onboarding and operational success.

Led operations for a student-run startup, driving the company vision and growth. Developed and executed a successful PR strategy, securing media coverage in BlogTO, Narcity, CTV, CP24, and the Toronto Star. Recruited over 100 students for seasonal roles and managed client onboarding, ensuring a seamless sign-up experience. Maintained strong client relationships through regular follow-ups, prioritizing customer satisfaction, and retention.

Supported the Business Advice Center team in managing online business applications, and resolving customer issues. Developed a strong understanding of the digital business onboarding process and the banking needs of business clients, ensuring a smooth and efficient customer experience.