Anja Ivic
Barrie,ON
Overview
3
3
years of professional experience
Work History
Administrative Assistant
Independent Appraisal Services
09.2020 - 10.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Excellent communication skills though the effective administration of a fast paced appraisal schedule that requires effective communication with a large range of partners.
- Customer service skills coming from a variety of front facing service rolls, very comfortable dealing with a wide variety of customers and audiences.
- Interpersonal skill set that is able to establish meaningful and empathetic connections with all customers and stakeholders.
- Scheduling appraisals and creating an efficient appraisal service process, all the while dealing with a diverse set of partners, many of which are real estate brokerages and agents.
- Creating and sending out invoices to applicants and mortgage brokers, while also managing accounts receivable.
- Dealing with inquiries from a wide range of partners including mortgage brokers, real estate agents, financial institutions and applicants.
- Sending out appraisal reports in a timely fashion to mortgage brokers and internal teams.
- Ensuring that all required documentation for appraisals has been completed by applicants, brokers, and real estate agents.
- Created and maintained databases to track and record customer data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Education
No Degree - Medical Receptionist
TriOS College
Brampton, ON08.2024
High School Diploma -
St. Joan of Arc High School
Barrie, ON06.2016
Skills
- Workflow Optimization
- Minute Taking
- Information Security
- Meeting Planning
- Research
- Reception Oversight
- Document Control
- Scheduling
- Filing
- Office Administration
- Report Writing
- Appointment Scheduling
Languages
English
Native or Bilingual
Croatian
Professional Working
Bosnian
Professional Working
Serbian
Limited Working
Timeline
Administrative Assistant
Independent Appraisal Services
09.2020 - 10.2023
No Degree - Medical Receptionist
TriOS College
High School Diploma -
St. Joan of Arc High School