Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Anja Haefele

Campbell River,BC

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

27
27
years of professional experience

Work History

Receptionist Assistant

McInnis&Holloway
05.2017 - 05.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Organized electronic and hard copy filing systems for easy retrieval of documents and information.
  • Maintained order and cleanliness of reception area for professional and inviting atmosphere.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Prepared, collected and distributed outgoing and incoming mail and packages.
  • Responded to inquiries from callers seeking information.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Organized, maintained and updated information in computer databases.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Sorted, received, and distributed mail correspondence between departments and personnel.

Office Administrative Assistant

Staywell
03.2010 - 03.2017
  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Created and updated records and files to maintain document compliance.
  • Sorted, opened, and routed mail and deliveries to meet business requirements.
  • Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.

Owner/Operator

Haefele
08.1994 - 06.2008
  • Managed day-to-day business operations.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Assessed income and expenses and adapted plans to improve profit levels.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Fostered strong professional network and partnership building skills to connect with quality leads.
  • Prepared annual budgets with controls to prevent overages.
  • Interacted well with customers to build connections and nurture relationships.

Education

Basic Training Diploma - Office Management

GSA
Germany
1994

High School Diploma -

BBS
Germany
06.1987

Skills

  • Correspondence Writing
  • Call Handling
  • Appointment Booking
  • Office Supplies and Inventory
  • Information Updates
  • Business Correspondence
  • Meeting Preparation
  • Payroll Processing
  • Electronic Document Storage
  • Bookkeeping Support
  • Microsoft Office
  • Correspondence and Office Documents
  • Customer Interaction

Languages

English
Professional Working
German
Native or Bilingual

Timeline

Receptionist Assistant

McInnis&Holloway
05.2017 - 05.2021

Office Administrative Assistant

Staywell
03.2010 - 03.2017

Owner/Operator

Haefele
08.1994 - 06.2008

Basic Training Diploma - Office Management

GSA

High School Diploma -

BBS

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Anja Haefele