ELSON SEMA
Toronto,ON
Summary
Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Brings 5+ years background maintaining customer satisfaction and contributing to company success. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Committed to maintaining professional relationships to increase profitability and drive business results. Self-motivated and true team player.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Liberty Grand
Toronto, ON
09.2013 - 12.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
Server
Sette Mezo
Toronto, ON
07.2008 - 09.2011
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Cultivated warm relationships with regular customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Boosted sales revenue by skillfully promoting diverse service options.
Education
Xavier University SOM
Aruba08.2024
Health Sciences
University of Toronto
Toronto, ON04.2011
Skills
- Store Merchandising
- Product Knowledge
- Quality Management
- Report preparation
- Patient education and counseling
- FDA Drug Safety Guidelines
- Knowledge of medical terminology
- Complaint resolution
- Recordkeeping strengths
Timeline
Customer Service Representative
Liberty Grand
09.2013 - 12.2016
Server
Sette Mezo
07.2008 - 09.2011
Xavier University SOM
Health Sciences
University of Toronto
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