Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Aniyah Thomas

Edmonton,AB

Summary

Hardworking and adaptable individual with diverse experience in customer service and hands-on roles. Skilled in providing excellent service, maintaining organized environments, and supporting team efficiency. Proven ability to handle fast-paced tasks, including working at Tim Horton's and in a boutique, as well as assisting on roofing projects. Strong work ethic, attention to detail, and commitment to creating positive workspace. Ready to contribute effectively in any role, with a focus on operational efficiency and customer satisfaction.

Overview

2
2
years of professional experience

Work History

Construction Laborer

Layne's Roofing
05.2024 - 01.2025
  • Organizing heavy materials efficiently, completing prep in 2 hours to streamline access and improve workflow.
  • Contributed to a safer and cleaner work environment by following safety protocols and ensuring proper storage of materials, leading to a 35% increase in work efficiency.
  • Monitored the work area for safety hazards, making sure the site stayed clear of potential risks.

Customer Service Representative

Tim Hortons
07.2023 - 03.2024
  • Developed administrative management systems and trained over 15 staff members on its use and on confidentiality policy, this improved compliance and staff efficiency by 30% in 3 months.
  • Maintained a clean and organized workplace by adhering to company hygiene policy and industry food safety standards, ensuring health and safety compliance
  • Handled cash transactions accurately, processing up to 25 transactions per shift.

Customer Service Representative

Top African Fashion
08.2022 - 06.2023
  • Delivered exceptional customer service by addressing inquiries, processing returns and exchanges efficiently, fostering a positive shopping experience the that upheld the store's reputation for excellence.
  • Managed inventory by conducting approximately over 25% of regular stock checks, organizing products, and updating records to ensure accurate stock levels.
  • Maintained a well-organized store environment, ensuring a consistent positive reputation and favorable reviews of the store's presence.

Education

Academic Upgrading

NorQuest College
Edmonton, AB
09-2025

High School Diploma -

Austin O'Brien High School
Edmonton, AB
06-2024

Skills

  • Site cleaning
  • Worksite safety
  • Time management
  • Hospitality and accommodation
  • Health and safety compliance
  • Health and safety regulations
  • Team collaboration
  • Problem-solving
  • Attention to detail
  • Verbal and written communication
  • Hazardous material handling

Languages

English
Native or Bilingual

Timeline

Construction Laborer

Layne's Roofing
05.2024 - 01.2025

Customer Service Representative

Tim Hortons
07.2023 - 03.2024

Customer Service Representative

Top African Fashion
08.2022 - 06.2023

Academic Upgrading

NorQuest College

High School Diploma -

Austin O'Brien High School

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Aniyah Thomas