ANIYA HARDLEY
San Ramon
Summary
Dynamic Care Manager with a proven track record at Discovery Commons San Ramon, excelling in empathetic communication and effective care coordination. Skilled in utilizing Epic Systems for patient documentation, I foster trusting relationships and enhance resident well-being through leadership and collaboration, ensuring a dignified and supportive environment for all.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Care Manager
Discovery Commons San Ramon
San Ramon
06.2025 - Current
- Collaborate with interdisciplinary teams to coordinate care and monitor health changes.
- Document resident progress and care plans through accurate case notes to ensure continuity of care.
- Build trusting relationships with residents and families to support emotional well-being.
- Support residents with daily living activities while prioritizing safety and preserving dignity.
Cashier / Customer Service Associate
Carters Oshkosh
Livermore
07.2024 - Current
- Provided exceptional customer service, addressing and resolving concerns to enhance customer satisfaction.
- Executed accurate transactions using POS systems, contributing to smooth operations and customer experience.
- Advanced store programs while ensuring a clean, organized workspace to support a welcoming environment.
Behavior Technician / Classroom Aide
Amerigis Healthcare Staffing
Livermore
01.2024 - 07.2024
- Supported individualized treatment plans, enhancing positive behavioral outcomes.
- Maintained detailed documentation on patient progress and behavior, facilitating effective treatment adjustments.
- Assist educators and healthcare professionals in classroom and therapy environments.
- Fostered a compassionate, supportive environment for patients and students, encouraging engagement and growth.
Move Coordinator
Nor-Cal Moving Services
Hayward
06.2022 - 08.2024
- Coordinated documentation of shipments and deliveries to ensure accurate record-keeping.
- Coordinated logistics for residential and commercial moves across various locations.
- Developed detailed moving plans to ensure smooth operations and customer satisfaction.
- Communicated with clients to address concerns and provide timely updates during relocations.
Banquet Server
San Ramon Waters by Wedgewood
San Ramon
12.2017 - 08.2022
- Delivered exceptional service for large events and private functions, enhancing guest experiences.
- Anticipated guest needs and resolved issues promptly, ensuring satisfaction.
- Coordinated with team members to ensure smooth service operations during events.
Education
Bachelor of Science - Public Health, Psychology
Northern Arizona University
Flagstaff, AZ12.2025
Skills
- HIPAA Compliance
- Health Aid
- Customer Service
- Training
- Epic Systems
- Documentation skills
- Time Management
- Decision-making
- Leadership
- Communication
- Conflict Resolution
- Interpersonal skills
- Empathy skills
- Microsoft Office
- Certified in CPR/AED
- Certified in CPR/AED
Certification
- Basic Life Support (BLS), American Heart Association
- Epic Systems - Proficient
Timeline
Care Manager
Discovery Commons San Ramon
06.2025 - Current
Cashier / Customer Service Associate
Carters Oshkosh
07.2024 - Current
Behavior Technician / Classroom Aide
Amerigis Healthcare Staffing
01.2024 - 07.2024
Move Coordinator
Nor-Cal Moving Services
06.2022 - 08.2024
Banquet Server
San Ramon Waters by Wedgewood
12.2017 - 08.2022
Bachelor of Science - Public Health, Psychology
Northern Arizona University